Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Bournemouth Borough Council's maladministration rate (0%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202017558 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of antisocial behaviour reports, as it took reasonable steps in line with its policy. The complaint about service charges was outside jurisdiction…
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