Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Bournemouth, Christchurch and Poole Council's maladministration rate (85%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202341851 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to the resident's reports of damp and mould due to excessive delays (approximately 10 months for some works), poor communication and failure to complete agreed tree…
202306436 Local authority / ALMO / TMO
The complaint concerned the landlord's decision to demolish an unsafe extension at the rear of the resident's property and to charge for its removal. The Ombudsman found the complaint outside its jurisdiction because…
202400769 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour or his requests for CCTV footage. The landlord acted in line with its ASB policy, took appropriate…
202417698 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the refurbishment of the resident's property (delays, misleading timescales and poor communication) and maladministration in its handling of the…
The Ombudsman found service failure in the landlord's handling of cavity wall insulation remedial works, the delayed bathroom extractor fan installation, and its complaint handling. The complaint about the resident's…
202232665 Local authority / ALMO / TMO
The Ombudsman found a service failure in the landlord's handling of the resident's ASB reports (it responded appropriately to some matters but failed to follow its ASB procedure on the report of racial harassment and…
202319629 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of poor maintenance of scaffolding and surrounding areas, and in its response to reports of poor maintenance and cleaning of communal areas.…
202317016 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of adaptation works at the resident's property due to excessive delays in completing outstanding works and inconsistent application of agreed reasonable…
202222142 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of recurring damp and mould at a leasehold property, including an 11-month delay re-investigating after initial works failed and inconsistent statements…
202312568 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about an electrical fault, which remained unresolved over a prolonged period, and in its complaint handling. The landlord was…
202202655 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of domestic abuse and anti-social behaviour, specifically regarding delays in addressing neighbour's CCTV (December 2019 to March…
202107969 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to decline a wet room adaptation due to under-occupancy policy, but found service failure in the handling of outstanding repairs (delays, stop-start…
202110131 Local authority / ALMO / TMO
The Ombudsman found service failure by the landlord for a six-week delay in commencing mobility scooter adaptations, ordering £250 compensation. No maladministration was found regarding the landlord's response to…
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