Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Bournemouth, Christchurch and Poole Council's maladministration rate (92%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202341851 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to the resident's reports of damp and mould due to excessive delays (approximately 10 months for some works), poor communication and failure to complete agreed tree…
202306436 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to demolish an extension. Our decision (determination) We have found it is outside our jurisdiction to investigate the…
202400769 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour or his requests for CCTV footage. The landlord acted in line with its ASB policy, took appropriate…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the resident’s property. the…
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling…
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This Service has…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of poor maintenance of the: Scaffolding and surrounding areas. Communal areas and related cleaning..…
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s request for compensation. Complaint…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service has also investigated the landlord’s…
The Ombudsman found service failure, reasonable redress, mediation settlement in the landlord’s handling of : The landlord's response to the resident’s reports of domestic abuse and anti-social behaviour (ASB). The…
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s management and handling of: a request to install a level access shower wet room in the property.…
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the property for the…
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