Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Bournemouth Churches Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202205550 Housing association
The Ombudsman found that the landlord's offer of £350 for delays in replacing the resident's windows constituted reasonable redress, but identified maladministration in the landlord's complaint handling due to…
202002952 Housing association
The Ombudsman determined the complaint about a data protection breach was outside its jurisdiction because it was brought more than 12 months after the landlord's final response, and the resident did not respond to a…
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