Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Bournville Village Trust's maladministration rate (75%) is higher than the average for comparable landlords (67%) across published Ombudsman determinations.
202333028 Housing association
The Ombudsman found severe maladministration in the landlord's response to water penetration into the resident's kitchen (lengthy delays, failures to make and chase an OT referral, poor communication), maladministration…
202125427 Housing association
The Ombudsman found no maladministration by Bournville Village Trust in its handling of the resident's rehousing application and its response to concerns about its allocation process. The landlord reasonably explained…
202014113 Housing association
The Ombudsman found service failure by Bournville Village Trust for applying a resident's payments intended for court costs (pursuant to a court order) towards rent arrears instead, without clearly communicating how…
202100005 Housing association
Service failure by Bournville Village Trust for its response to a leak (plumber refused to return after resident said she could not operate toilet due to disability, and made inappropriate comments), refusal to…
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