Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Bournville Village Trust's maladministration rate (75%) is lower than the average for comparable landlords (79%) across published Ombudsman determinations.
202333028
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by:…
202125427
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process..
202014113
The Ombudsman found service failure in the landlord’s handling of the landlord's application of payments made by the resident for a purpose she did not intend..
202100005
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the resident’s request that it refund the…
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