Bpha Limited

The Ombudsman found maladministration in the landlord's handling of the resident's roof leak reports and related repairs, which exceeded the 90-day policy timescale and involved poor communication, and maladministration…

The Ombudsman found maladministration in the landlord's response to the resident's reports about lack of grounds maintenance, service failure in its response to communal repairs, and service failure in its complaint…

No maladministration was found in the landlord's handling of the resident's request to install a rear garden gate, as this was an improvement rather than a repair and the landlord was entitled to refuse. However,…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Communal skylight repairs. The resident’s complaint. Our decision…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of a defective ventilation system and the associated damp and mould. We have also investigated the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.. Total compensation ordered: £1000.

No maladministration was found in the landlord's handling of the resident's reports of noise from a communal boiler, as it communicated appropriately, obtained acoustic surveyor recommendations, and reasonably offered…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of bathroom and kitchen repairs.. Total compensation ordered: £200.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows…

The Ombudsman found service failure in the landlord’s handling of : The condition of the property when it was let and the landlord’s management of subsequent repairs. The landlord’s handling of the resident’s complaint…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the complaint has also been…

The Ombudsman found service failure in the landlord’s handling of : the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.. Total compensation ordered:…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to install a wood burning stove within the property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint..

The Ombudsman found no maladministration, mediation settlement, maladministration in the landlord’s handling of The leaseholder complains about the landlord’s handling of their reports of the following defects at the…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling..

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response of reports of smells coming into the property from a neighbouring property..