Brent Council
202101477
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet…
Local authority / ALMO / TMO
Brent Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 16 published decisions.
- No maladministration 5
- Reasonable redress 2
- Service failure 8
- Maladministration 9
- Mediation / settlement 1
Brent Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (16)
All landlordsBrent Council
202122635
The Ombudsman found maladministration in the landlord’s handling of the landlord's response to resident’s reports of water leaking into her property, and its handling of associated repairs to remedy damp and mould..…
Brent Council
202105638
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The…
Brent Council
202010755
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s request for a communal sink..
Reasonable redress repairs delay
Brent Council
202008458
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her…
Brent Council
202121014
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s repairing obligations under the tenancy agreement..
Maladministration
Brent Council
202000712
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: Repairs within the resident’s property and within her block prior to July 2017. Concerns raised about renovation works to…
Brent Council
202106027
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of cracks in her home..
Brent Council
202013798
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about cracking in the walls at her property..
Brent Council
201811888
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from her property’s communal lighting.. Total…
Service failure
Brent Council
202003690
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s request for a permanent decant..
Brent Council
202003531
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property..
Brent Council
202003203
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the reports of a repair needed to the intercom system. The landlord’s response to a repair reported about…
Maladministration Service failure complaint handling delay repairs delay service charge communication failure
Brent Council
202007978
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for installation of CCTV..
Brent Council
201905225
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations.
Service failure Maladministration Reasonable redress complaint handling delay asb lift failure record keeping
Brent Council
202003321
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: A leak at the property and the subsequent repairs and…
Service failure Maladministration No maladministration damp and mould leak water ingress complaint handling delay repairs delay
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