Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Brent Council's maladministration rate (44%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202101477 Local authority / ALMO / TMO
The Ombudsman found that Brent Council failed to ensure building control was notified before converting the resident's garage into a bedroom, causing delays and requiring remedial works. However, the landlord…
202122635 Local authority / ALMO / TMO
The Ombudsman found maladministration by Brent Council in its response to a resident's reports of water leaking into her property and its handling of associated damp and mould repairs. The landlord delayed stemming a…
202105638 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports of cooking smells entering the resident's property, due to delays, sending the wrong contractor, poor communication, and failure to address…
202010755 Local authority / ALMO / TMO
The landlord delayed responding to the resident's request for a communal sink for seven months and took three months to respond to the complaint. It acknowledged the failures, apologised, awarded £150 compensation,…
202008458 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of anti-social behaviour, due to poor record keeping and failure to evidence compliance with its ASB policy. However, there was no…
202121014 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the dispute about changes to repairing obligations dated back to 2015 and involved interpretation of tenancy terms, which is a matter for the…
202000712 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to repairs (from July 2017 onwards), its complaint handling, and its record keeping. The landlord failed to address repair concerns adequately, left…
202106027 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Brent Council in its handling of a resident's reports of cracks in her home. The landlord responded within its target timeframe for non-emergency repairs, obtained a…
202013798 Local authority / ALMO / TMO
The Ombudsman found service failure by Brent Council regarding its response to a resident's reports of cracking in the walls. The landlord's investigations were significantly delayed, it failed to communicate updates,…
201811888 Local authority / ALMO / TMO
The Ombudsman found service failure by Brent Council for significant delays in handling the resident's complaint about communal lighting charges (first raised February 2018, formal response May 2020), failing to clearly…
202003690 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about the landlord's refusal to offer a permanent decant was outside its jurisdiction because the decant decision was part of a Memorandum of Agreement drawn up for litigation…
202003531 Local authority / ALMO / TMO
The Ombudsman found no maladministration in Brent Council's response to the resident's repair concerns about excess cold, insulation, mould, and decoration. The landlord had attended the property multiple times,…
202003203 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress to the resident for delays in repairing the intercom system and side gate lock, failures in monitoring communal cleaning, and significant delays in…
202007978 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Brent Council in its response to the resident's request for installation of CCTV. The landlord was not obliged to install CCTV, considered the request appropriately, and gave…
201905225 Local authority / ALMO / TMO
The Ombudsman found that Brent Council made reasonable redress for service failures in its handling of the resident's anti-social behaviour reports, including poor record-keeping and the impact of a contact restriction.…
202003321 Local authority / ALMO / TMO
The Ombudsman found that the landlord's offer of £800 was reasonable redress for an 18-month delay in repairing a leak and associated damage. However, there was maladministration in the landlord's complaint handling,…
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