Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Brentwood Borough Council's maladministration rate (69%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202423316
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, and external…
202315156
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of concerns about the neighbour’s camera doorbell..
202315073
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance.. Total compensation ordered: £100.
202223856
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s report of its contractors entering her property unannounced.. Total compensation ordered: £100.
202203731
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from a…
202013898
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris..
202203645
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a kitchen replacement..
202122844
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s contractor renewing a section of the property’s concrete path in error.. Total compensation ordered: £50.
202103090
The Ombudsman found no maladministration in the landlord’s handling of :.
202016001
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
202106344
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the…
202002909
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s application for disability adaptations to her property..
201915056
The Ombudsman found service failure in the landlord’s handling of how the landlord handled a boundary issue relating to the resident’s property.. Total compensation ordered: £100.
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