Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Brentwood Borough Council's maladministration rate (62%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202423316 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's request for repairs and external maintenance, because it had failed to carry out exterior decorations during the six years the resident…
202315156 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's concerns about a neighbour's camera doorbell. The Ombudsman found no maladministration: the landlord reasonably explained it had reviewed the footage,…
202315073 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of a secure tenant's reports of noise nuisance from a neighbour's DIY works. The Ombudsman found service failure because the landlord did not separately assess the…
202223856 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's report of contractors entering her property unannounced, ordering £100 compensation and a revised apology letter.
202203731 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord regarding its response to a washing line dispute (it apologised, installed a new line, and paid £50 compensation), no maladministration regarding its response to…
202013898 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Brentwood Borough Council regarding its handling of the resident's request for adaptations to the property (an extension to create separate bathroom access) and its handling…
202203645 Local authority / ALMO / TMO
The landlord was found to have maladministration for its poor response to a resident's request for a kitchen replacement. Despite being told by the resident in October 2021 that contractors had said a new kitchen was…
202122844 Local authority / ALMO / TMO
The landlord's contractor mistakenly renewed a section of concrete path instead of repainting the canopy and doorframe. The landlord acknowledged the error, apologised, offered £50 compensation and made process changes,…
202103090 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Brentwood Borough Council regarding its response to the resident's request for a driveway/dropped kerb and its response to the resident's request for costs incurred in…
202016001 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of water ingress, damp and mould repairs (partially mitigated by reasonable investigative steps), and service failure in complaint handling due to an…
202106344 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports or in the information given about rent arrears and rehousing. The landlord responded appropriately to ASB reports, worked with the…
202002909 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Brentwood Borough Council in its response to a resident's application for disability adaptations. The landlord followed its Aids and Adaptations policy, considered costs,…
201915056 Local authority / ALMO / TMO
The landlord sent the resident a letter alleging their fence encroached on a neighbour's land without any prior investigation. The landlord later acknowledged this was an error. The Ombudsman found service failure for…
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