Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Brighter Places's maladministration rate (71%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202527096 Housing association
The Ombudsman found maladministration in the landlord's response to concerns about leaks, internal temperature, and damp and mould, as it failed to evidence heating repairs and lacked records on leak actions. It found…
202517415 Housing association
The Ombudsman found no maladministration in the landlord's decision to disconnect the gas supply at the property, as it followed its gas safety policy and acted reasonably to meet its legal gas safety duties. However,…
202319862 Housing association
The Ombudsman found reasonable redress on both the landlord's handling of a water leak, subsequent remedial repairs and carpet damage, and its complaint handling. The compensation the landlord had already agreed (£577)…
202406094 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's request for a permanent decant (failure to explain its position and consider the household's circumstances), in arranging a quotation…
202233133 Housing association
The landlord failed to promptly amend the resident's direct debit after a service charge increase, was slow to identify this and notify the resident of resulting arrears, and sent a letter in the wrong format. The…
202234271 Housing association
The complaint concerned the level of compensation the landlord offered during major structural repair works to the resident's building. The Ombudsman found no maladministration: the work was essential and complex, and…
202113425 Housing association
Severe maladministration for the landlord's handling of damp and mould reports, with a 2-year delay in conducting a specialist survey, repeated failures to meet its 28-day policy timeframe, poor communication and record…
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