Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Brighter Places's maladministration rate (71%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202527096 Housing association
The Ombudsman found maladministration in the landlord's response to concerns about leaks, internal temperature, and damp and mould, as it failed to evidence heating repairs and lacked records on leak actions. It found…
202517415 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Decision to disconnect the gas supply at the property. Handling of the…
202319862
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the…
202406094
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s request for a permanent decant.…
202233133
The Ombudsman found service failure in the landlord’s handling of the landlord’s administration of the resident’s rent account.. Total compensation ordered: £75.
202234271
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the level of compensation offered to the resident by the landlord during major repair works..
202113425
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of the resident’s : Reports of damp and mould, and the associated repairs. Request to repair the back…
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