Brighton and Hove City Council

The Ombudsman found no maladministration in the landlord's handling of the resident's request for a communal cleaning service charge refund and in its complaint handling. The landlord's decision to suspend the cleaning…

The landlord provided reasonable redress in its handling of reports of noise transference following alterations to a neighbouring property, having apologised and offered proportionate compensation for communication…

The landlord was found to have maladministration in its response to reports of a leak, having failed to resolve water ingress within its repair timeframes and causing further delay after its stage 2 response. The…

The Ombudsman found no maladministration in the landlord's handling of the resident's reports of concerns about the structural safety of his home, nor in its handling of the associated complaint. The landlord had…

The Ombudsman found maladministration in the landlord's response to the resident's reports of a bedbug infestation. Although the landlord arranged pest control treatment on each report within a reasonable timeframe, its…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Kitchen leak and associated repairs. Complaint. Our decision (determination) We…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Sub-standard repairs. A leak from the property above. We have also…

The Ombudsman found maladministration, severe maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the allocation of the…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlords: Administration of the resident’s rent account. Complaint Handling. Our…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The landlord’s administration of the resident’s service charge account, including not setting up a direct…

The Ombudsman found service failure in the landlord's handling of communal flooring replacement due to repeated delays, poor communication, and inadequate contractor oversight, and service failure in its complaint…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of no hot water at the property..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about access for postal deliveries. The Ombudsman has also investigated the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of bedbugs in the property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for a separate path..

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of concerns about a gas safety check warning letter sent to the resident on 19 June 2023.. Total compensation ordered: £50.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. Associated complaint..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp and mould and…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports concerning: Asbestos. Damp and mould.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown tree in her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was not fit to let at the start of the tenancy. Complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a failure to make reasonable…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord's handling of repairs to the roof. The landlord's response to the resident's concerns about the consultation process…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress.. Total compensation ordered: £400.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a transfer to another property. The…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s reports in relation to repairs.. Total compensation ordered: £250.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation following a leak to the property. The…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : the landlord’s response to the resident’s request that his tenancy be assigned to his son; the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the radiators Damp and mould External…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about her application for a mutual exchange.. Total compensation ordered: £200.

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns an overpayment of Housing Benefit.

The Ombudsman found maladministration in the landlord’s handling of The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish her tenancy..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the Resident’s mutual exchange..