Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 42 published decisions.
Brighton and Hove City Council's maladministration rate (74%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202428156 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a communal cleaning service charge refund and in its complaint handling. The landlord's decision to suspend the cleaning…
202338270 Local authority / ALMO / TMO
The landlord provided reasonable redress in its handling of reports of noise transference following alterations to a neighbouring property, having apologised and offered proportionate compensation for communication…
202509258 Local authority / ALMO / TMO
The landlord was found to have maladministration in its response to reports of a leak, having failed to resolve water ingress within its repair timeframes and causing further delay after its stage 2 response. The…
202407907 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of concerns about the structural safety of his home, nor in its handling of the associated complaint. The landlord had…
202419412 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of a bedbug infestation. Although the landlord arranged pest control treatment on each report within a reasonable timeframe, its…
202337355 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a kitchen leak and associated repairs (repairs far exceeded policy timescales, poor communication, and failure to honour its stage 2 resolution) and…
202327022 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of sub-standard repairs and of a leak from the flat above, and in its complaint handling. It ordered the landlord to apologise,…
202441883 Local authority / ALMO / TMO
A resident reported extensive ASB from a neighbour and complained about the landlord's failure to apply a sensitive let, its ASB handling, the standard of her temporary accommodation, and the property she was…
202441528 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's administration of the resident's rent account, and service failure in its complaint handling. It ordered the landlord to apologise and pay £100 for the complaint…
202427879 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's administration of the resident's service charge account — it failed to set up a requested direct debit (an accounts-system error) and then did not notify the…
202430070 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of communal flooring replacement due to repeated delays, poor communication, and inadequate contractor oversight, and service failure in its complaint…
202340117 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to the resident's reports of no hot water. The landlord acknowledged that the boiler repair was misdiagnosed and not completed within its emergency…
202326066 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about access for postal deliveries, as the landlord reasonably explored alternatives and acted in line with the lease.…
202419152 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports of bedbugs in the property. The Ombudsman found no maladministration: the landlord arranged timely pest control treatments each time, acted on…
202316755 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of both the resident's concerns about maintenance of communal land and his request for a separate path. The landlord's refusal to maintain the communal…
202310560 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's concerns about a gas safety check warning letter (dated 19 June 2023) that followed contractor-cancelled appointments. The Ombudsman found a service…
202322679 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour (including alleged noise nuisance and littering), finding its risk assessments, mediation offers,…
202307465 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the leaseholder's reports of multiple leaks causing damage to her flat, and service failure in its handling of the associated complaint. The landlord…
202408882 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's concerns about asbestos linked to plastering works, repair issues relating to electrics, and repair issues with a kitchen worktop, but no…
202400988 Local authority / ALMO / TMO
A local authority tenant complained about the landlord's handling of asbestos and damp/mould reports. The Ombudsman found service failure in both: an 8-month delay in acting on its commitment to remove…
202325482 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports (it failed to follow up on evidence she said she had delivered and failed to signpost her to victim support), in its handling…
202334600 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of roof leaks, major works, and the resident's reports that the property was not fit to let at the start of the tenancy, and maladministration…
202335014 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of ASB, its handling of discrimination and reasonable adjustments, its response to concerns about communal cleaning, and its…
202302918 Local authority / ALMO / TMO
A leaseholder complained about the landlord's handling of roof repairs, its response to her concerns about the consultation process for the work, and its complaint handling. The Ombudsman found service failure in the…
202306666 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leaseholder's reports of water ingress: it was slow to raise scaffolding, failed to proactively chase its contractors, gave no viable alternatives,…
202219065 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, as it took reasonable steps including risk assessments, joint visits, warning letters, and liaison with police and…
202218635 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a new kitchen. The landlord properly inspected the kitchen, arranged repairs based on expert assessments, and explained…
202012680 Local authority / ALMO / TMO
The Ombudsman found service failure by Brighton and Hove City Council regarding its response to a resident's repair reports. While the landlord took reasonable steps, offered works above its obligations, and recognised…
202122936 Local authority / ALMO / TMO
The landlord was found to have severe maladministration for its response to the resident's reports of damp and mould, with protracted delays, failure to act on a specialist survey's recommendations, poor communication…
202208056 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of repairs following a leak (delayed initial response and failure to properly consider the resident's request for a rent reduction given loss of bathroom…
202206381 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a water leak in the resident's bathroom due to delays in responding, failure to gain timely access to the flat above, and failure to investigate other…
202119154 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to refuse assignment of the tenancy to the resident's son, as the tenancy had been validly varied in 2018 and the landlord gave reasonable…
202126858 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to repairs following a mutual exchange. Although the landlord acted quickly on some issues and commissioned a damp survey promptly, it failed to…
202209776 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress to the resident regarding its handling of reports about a neighbour attracting birds to their balcony. The landlord apologised for not maintaining the…
202109037 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports about outstanding bathroom repairs, condition of the radiators, damp and mould, and external garden works. The landlord acted…
202202555 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of the resident's request to reinstate a fence and gate that were removed during void works, due to failure to investigate health and safety concerns,…
202120965 Local authority / ALMO / TMO
The landlord was found to have maladministration for its poor communication and handling of a resident's queries about her mutual exchange application during the Covid-19 pandemic. It failed to manage expectations,…
202006311 Local authority / ALMO / TMO
The Ombudsman found service failure by Brighton and Hove City Council for not adequately investigating the resident's reports of antisocial behaviour, including allegations of racially motivated harassment, and for…
202106026 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about an overpayment of Housing Benefit was outside its jurisdiction, as it concerns the Council's actions as a local authority and falls properly within the jurisdiction of…
202004322 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about the Council's handling of an insurance claim following a shower leak is outside its jurisdiction, as it would be more appropriately dealt with by the courts or through…
202004771 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about rent arrears following the resident's move to France was outside its jurisdiction because the liability for the arrears had already been decided by a court in possession…
202003804 Local authority / ALMO / TMO
The landlord cancelled the resident's mutual exchange due to the Covid-19 pandemic. Following Ombudsman intervention and mediation, the landlord agreed to re-apply and complete the exchange, which was successfully…
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