Bristol City Council

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of assault. We have also investigated the landlord’s…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlords handling of: reports of the condition of the neighbours garden the associated complaint Our…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The landlord met its stage 1 complaint timescale but did not meet the revised deadline for stage 2 and did…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property including: Fitting a plate to the chimney. Replacing an air…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould. The associated complaint. Our…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s notice to quit. This Service has also considered the landlord’s handling of the…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for cavity wall insulation and reports of associated damp.…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s succession to the tenancy. The associated rent arrears. We have…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling..

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated repairs, including to a window. associated…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for it to remove a tree beyond her garden fence. We have also looked at the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the landlord’s complaint handling.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a gas leak in the property.. Total compensation ordered: £100.

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident losing access to an area at the rear of her property where she parked her car. Response to the resident’s…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the property and the resident’s concerns of asbestos. The associated complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for information regarding her energy usage and billing. The Ombudsman has also considered the…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The standard of adaptations to the resident’s wet room and kitchen. The landlord’s handling of the resident’s request for a decant.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, following a…

The Ombudsman found mediation settlement, maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB).…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks into his property. This Service has also considered the landlord’s handling of the…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; reports of repairs to the hallway…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repeated flooding at his property. Claim for compensation for damage to his possessions.…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request for…

The Ombudsman found service failure in the landlord’s handling of : the landlord’s response to the leaseholder’s concerns about parking restrictions in the designated car park. the landlord’s response to the…

The Ombudsman found severe maladministration in the landlord’s handling of REPORT COMPLAINT 202118413 Bristol City Council 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s concerns…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202226249 Bristol City Council 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the request for a replacement kitchen..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour..

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Response to the resident’s concerns about the suitability of his property. Response to the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a neighbour.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the poor condition of their neighbour’s garden.. Total compensation ordered: £300.

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence from the garden. Repairs…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s correspondence sent on 17 May 2021. The associated formal complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to reimburse the cost of a private contractor the resident hired to repair a faulty aerial..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision to not replace the boiler..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in temporary accommodation.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about the wet room at the property including that it was leaking, and that the…

The Ombudsman found mediation settlement in the landlord’s handling of This complaint is about the landlord’s response to the complainant’s reports of anti-social behaviour (ASB) involving several neighbours and…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports that a lean-to was unlawfully removed; works it had…

The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance from her neighbour..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about:. Total compensation ordered: £100.

The Ombudsman found mediation settlement, service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB).…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The resident complained about the landlord’s response to their concerns about the functionality of the CCTV…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for soundproofing in the property. Complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of : the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement..