Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Broadacres Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202514673 Housing association
The Ombudsman found service failure in the landlord's handling of anti-social behaviour (noise nuisance) due to inadequate communication with the resident, including failing to acknowledge reviewed evidence and to…
202313562
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct..
202324054
The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff.. Total compensation…
202310178
The Ombudsman found maladministration, reasonable redress, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of its decision to place the resident on a contact restriction and…
202207664
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The…
202113583
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of asbestos in their former property..
202103840
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the installation of a new Air Source Heat Pump (ASHP) heating system, and the works which surrounded this..
202002804
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by…
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