Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Broadacres Housing Association Limited's maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202514673 Housing association
The Ombudsman found service failure in the landlord's handling of anti-social behaviour (noise nuisance) due to inadequate communication with the resident, including failing to acknowledge reviewed evidence and to…
202313562 Housing association
The Ombudsman found the landlord made an offer of reasonable redress in handling the resident's concerns about parking arrangements, having refunded parking fines, awarded compensation, and consulted residents. However,…
202324054 Housing association
An assured tenant complained about the landlord's handling of and communication about various repairs (a repeatedly visited toilet valve, bath panel, kitchen tap and a ceiling crack) and about an operative's conduct.…
202310178 Housing association
The Ombudsman found maladministration in the landlord's handling of its decision to place the resident on a contact restriction and visit only in pairs, and in its complaint handling; service failure in its response to…
202207664 Housing association
The Ombudsman found no maladministration in the landlord's handling of repairs (including a leaking stop tap, damp and mould) or in its response to the resident's request for a bathroom replacement. The landlord took…
202113583 Housing association
The Ombudsman determined the complaint about the landlord's handling of asbestos reports in the resident's former property was outside its jurisdiction, as the resident sought a liability-related outcome the Ombudsman…
202103840 Housing association
The Ombudsman found service failure in the landlord's handling of the installation of a new Air Source Heat Pump heating system. The landlord acknowledged poor workmanship by its contractors but failed to properly…
202002804 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, as it acted appropriately and proportionately in a neighbour dispute with limited evidence. However, there was service…
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