Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Broadland Housing Association Limited's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202108799 Housing association
The Housing Ombudsman found maladministration by Broadland Housing Association Limited for its failure to respond adequately to reports of damp and mould. The landlord was ordered to apologise, pay compensation, and…
202421070 Housing association
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould (significant delays, poor communication and failure to consider the resident's vulnerabilities), no maladministration in how…
202223230 Housing association
The Ombudsman found maladministration in the landlord's handling of a conservatory replacement, and service failure in its handling of Velux window replacement, service charge administration, and complaint handling;…
202327183 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's request for a replacement kitchen, citing poor record keeping, an excessive delay of over 9 months before its contractor attended, poor…
202315191 Housing association
The Ombudsman found reasonable redress in the landlord's response to concerns that a gas hob had been installed incorrectly (it completed gas and electrical checks, offered £400 and a new kitchen), no maladministration…
202211606 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request to install solar panels. The landlord gave reasonable explanations for refusing permission (communal roof, not part of…
202125350 Housing association
The Ombudsman found service failure in the landlord's retention of an unsent draft letter on the resident's file, causing distress, and ordered an apology and £75 compensation. No maladministration was found regarding…
202112894 Housing association
The landlord was found to have maladministration for significant delays of around 16 months in addressing the resident's reports of damp and mould, and for poor complaint handling including failing to record the…
202200995 Housing association
The Ombudsman found no maladministration by the landlord regarding its response to the resident's concerns about a staff member's conduct and advice about a trip hazard on the stairs. The complaint about the resident's…
202101362 Housing association
The Ombudsman found service failure in the landlord's handling of ASB reports from January 2020, as it failed to consider mediation as an early intervention method when warnings proved ineffective. Service failure was…
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