Broadland Housing Association Limited
202108799
The Ombudsman found maladministration in the landlord’s handling of .
Maladministration
Local authority / ALMO / TMO
Broadland Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 10 published decisions.
- No maladministration 5
- Reasonable redress 3
- Service failure 6
- Maladministration 6
- Severe maladministration 1
- Mediation / settlement 2
Broadland Housing Association Limited's maladministration rate (80%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (10)
All landlordsBroadland Housing Association Limited
202421070 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, service failure, reasonable redress, severe maladministration in the landlord’s handling of `Decision Case ID 202421070 Decision type Investigation Landlord…
Maladministration No maladministration Service failure Reasonable redress Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Broadland Housing Association Limited
202223230
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s concerns about the…
Maladministration Service failure leak water ingress complaint handling delay repairs delay window repair
Broadland Housing Association Limited
202327183
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint.. Total compensation ordered: £1000.
Maladministration Service failure complaint handling delay repairs delay record keeping communication failure
Broadland Housing Association Limited
202315191
The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That its…
Reasonable redress No maladministration Service failure leak water ingress complaint handling delay heating hot water communication failure
Broadland Housing Association Limited
202211606
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property…
Broadland Housing Association Limited
202125350
The Ombudsman found maladministration, mediation settlement, no maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of a report of antisocial behaviour (ASB)…
Maladministration Mediation / settlement No maladministration Reasonable redress Service failure complaint handling delay repairs delay asb communication failure
Broadland Housing Association Limited
202112894
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.. Total compensation ordered:…
Broadland Housing Association Limited
202200995
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in…
Broadland Housing Association Limited
202101362
The Ombudsman found mediation settlement, service failure in the landlord’s handling of : the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s…
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