Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Bromford Flagship LiveWest Limited's maladministration rate (80%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202405622 Housing association
The Ombudsman found service failure in the landlord's handling of service charge queries due to inconsistent, incorrect and delayed information, but no maladministration in its handling of staff conduct or the…
202440999 Housing association
The Ombudsman found the landlord made an offer of reasonable redress which resolved its failures in handling reports of noise transference and the associated complaint. The landlord acted appropriately on the noise…
202450569 Housing association
Service failure was found in the landlord's handling of the resident's concerns about asbestos (delayed notification of an existing survey, lack of evidence of floor tile inspection, and late position on a further…
202332190 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of maintenance issues in the communal car park, due to poor communication and slow pothole repairs (completed 148 working days…
202326422 Housing association
The Ombudsman found the complaint about the increase in service charges was outside jurisdiction, but found service failure in the landlord's response to the resident's request for a clear explanation of service charges…
202331084 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's requests for reasonable adjustments or in its complaint handling. The landlord demonstrated awareness of the resident's disability,…
202339152 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of missing…
202435302 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a foul smell from the bathroom drains and of pests in the property, service failure in its handling of the roof replacement,…
202521847 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's ASB reports and concerns, and maladministration in its response to her related concerns about discrimination, unfair treatment and lack…
202506229 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB case due to inadequate communication, lack of proactivity and poor record keeping, causing distress. It found no maladministration…
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