Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Bromsgrove District Housing Trust Limited's maladministration rate (75%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202517937 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. Our decision…
202448324 Housing association
The Ombudsman found the condition of the property upon letting was outside jurisdiction as the complaint was raised too late. It found reasonable redress for the landlord's response to damp, mould, water ingress and…
202447551 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and…
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual…
The Ombudsman found maladministration in the landlord’s handling of the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of the kitchen at the property.. Total…
The Ombudsman found service failure, no maladministration in the landlord’s handling of :. Total compensation ordered: £200.
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be…
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The replacement of the resident’s windows and radiators. The associated complaint..
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding was…
The Ombudsman found service failure, no maladministration in the landlord’s handling of : the landlord’s collection of rent relating to the property in March 2021; the amount of compensation offered in relation to a…
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