Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Bromsgrove District Housing Trust Limited's maladministration rate (46%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202540715 Housing association
The Ombudsman found both complaints outside its jurisdiction. The complaint about building work funded by a disabled facilities grant falls within the jurisdiction of the Local Government and Social Care Ombudsman, and…
202517937 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports, because although it was responsive it took too long and did not complete the agreed works to a satisfactory…
202448324 Housing association
The Ombudsman found the condition of the property upon letting was outside jurisdiction as the complaint was raised too late. It found reasonable redress for the landlord's response to damp, mould, water ingress and…
202447551 Housing association
The Ombudsman found reasonable redress in the landlord's response to reports of damp and mould: it responded in good time, took appropriate steps, acknowledged the inconvenience and offered compensation within its…
202215495 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour, as the landlord followed its policy, took appropriate action, and liaised with the police and other…
202221811 Housing association
The Ombudsman found maladministration in the landlord's communication about damp and mould at the time of a mutual exchange and in its handling of repairs afterwards. It ordered an apology, process improvements, and…
202200932 Housing association
The Ombudsman found maladministration by Bromsgrove District Housing Trust in its handling of compensation offered to a resident following a kitchen refurbishment. The landlord upheld 14 complaint points but failed to…
202122741 Housing association
The Ombudsman found service failure in how the landlord handled the resident's request for a move after he was released on bail, due to poor communication and failure to properly explain the management move process.…
202205923 Housing association
The Ombudsman found no maladministration on all four complaint heads: the landlord was not obliged to provide a double oven and acted reasonably by providing a raised oven as a goodwill gesture; it reasonably used…
202127870 Housing association
The Ombudsman found that historic damp and mould issues and the resident's compensation request for a bathroom replacement were outside its jurisdiction due to time limits. Regarding communication about future repair…
202126525 Housing association
The landlord was found to have service failure for its handling of window and radiator replacements, including poor communication, failure to assess thermal efficiency or consider the resident's health vulnerabilities,…
202013026 Housing association
The Ombudsman found no maladministration by the landlord in its response to two flooding incidents at the resident's property. The landlord responded promptly, decanted the residents, carried out remedial works and…
202010431 Housing association
The Ombudsman found no maladministration regarding the landlord's handling of compensation for the August 2020 flood, as the landlord acted appropriately in decanting the resident, carrying out repairs, and…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.