Broxtowe Borough Council

The complaint about the landlord's response to changes to the Right to Buy scheme was found to be outside the Housing Ombudsman's jurisdiction, as it falls within the jurisdiction of the Local Government and Social Care…

The Ombudsman found service failure in the landlord's handling of the resident's ASB reports (delays in acknowledging reports and lack of clarity on evidence, soundproofing and CCTV) and in its complaint handling…

The complaint about the landlord's handling of the resident's concerns about its nearby building development was found to be outside the Ombudsman's jurisdiction. The council was acting in its role as a council in…

The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of boiler repairs..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's: Handling of reports of a drain blockage. Complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.. Total compensation ordered: £350.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak in the bathroom, the kitchen ceiling, and…

The Ombudsman found service failure in the landlord’s handling of The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.. Total compensation ordered:…

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing…

The Ombudsman found maladministration by Broxtowe Borough Council for failing to provide services it charged for (including garden maintenance missed off the list for a year, failure to explain the independent living…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her electricity meter. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in her property; request for compensation for her personal belongings that had…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a roof leak..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould in the property.. Total compensation ordered: £300.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of flooding to his property..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp and mould. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the…

The Ombudsman found maladministration in the landlord’s handling of The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area..

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about:.