Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
Broxtowe Borough Council's maladministration rate (55%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202502523 Local authority / ALMO / TMO
The complaint about the landlord's response to changes to the Right to Buy scheme was found to be outside the Housing Ombudsman's jurisdiction, as it falls within the jurisdiction of the Local Government and Social Care…
202533547 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports (delays in acknowledging reports and lack of clarity on evidence, soundproofing and CCTV) and in its complaint handling…
202343469 Local authority / ALMO / TMO
The complaint about the landlord's handling of the resident's concerns about its nearby building development was found to be outside the Ombudsman's jurisdiction. The council was acting in its role as a council in…
202415587 Local authority / ALMO / TMO
The resident complained about the landlord's handling of boiler repairs, including an out-of-hours phone line that did not work over a bank holiday, missed and poorly communicated appointments, and operatives attending…
202330775 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repeated reports of a blocked shower drain: while repairs were mostly timely, the landlord failed to follow up a reported no-access appointment, failed…
202225014 Local authority / ALMO / TMO
Following the Ombudsman's intervention, the landlord paid a further £1,000 compensation (totalling £2,000 offered) and completed a mould wash, loft insulation replacement, and vermin control, which the Ombudsman found…
202408760 Local authority / ALMO / TMO
The landlord responded promptly to reports of defective storage heaters but missed the opportunity to provide temporary heating sooner (service failure). Its handling of the resident's damp and mould reports was…
202311275 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of various repairs, including damp and mould, a bathroom leak, the kitchen ceiling, and repairs to radiators, windows and doors.…
202407294 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's complaint about its handling of long-standing damp and mould reports and associated repairs. The landlord had already upheld the complaint…
202333724 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the bathroom leak/kitchen ceiling repairs and the brickwork and plastering works, and no maladministration in its response to the shower repair and…
202217083 Local authority / ALMO / TMO
The Ombudsman found maladministration by Broxtowe Borough Council for failing to provide services it charged for (including garden maintenance missed off the list for a year, failure to explain the independent living…
202209993 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to provide the resident with access to her electricity meter after rehousing it in a locked box without informing her, causing significant delay and…
202219034 Local authority / ALMO / TMO
The Ombudsman found maladministration by Broxtowe Borough Council in its handling of a resident's reports of damp and mould (including a three-month delay to complete works while the resident was pregnant and with a…
202222398 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its handling of hedge maintenance in the resident's garden or in its complaint handling.
202111303 Local authority / ALMO / TMO
The Ombudsman found that the landlord provided reasonable redress for acknowledged service failures in its response to a leaseholder's reports of a roof leak. The landlord delayed repairs (from December 2020 to January…
202122100 Local authority / ALMO / TMO
The landlord was found to have maladministration for its delayed and poorly recorded response to the resident's reports of damp and mould. A leak went undetected for over four months due to the delay, and the landlord…
202017004 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of flooding to his property. The landlord had taken reasonable steps including installing drains, issuing sandbags, and…
202105375 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of multiple repairs (roof leak, damp/mould, shower, immersion heater) due to significant and unjustified delays over many months, and service failure for…
201913786 Local authority / ALMO / TMO
The Ombudsman determined the complaint about repairs to the resident's garage roof was outside its jurisdiction because the garage had a separate tenancy and was not part of the resident's home, so the issue did not…
202008231 Local authority / ALMO / TMO
Service failure for shower repair handling (no mobility assessment, poor records, no appointment notice) and complaint handling (unaddressed concerns, wrong Ombudsman signposting). No maladministration for replacement…
202101020 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the resident is a leaseholder, not a tenant, and the proposed reclassification of tenancies from Independent Living to General Needs could not…
202008071 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to replace garden panel fencing, as the landlord acted in line with its policy. Two other complaint heads (contractor conduct…
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