Brunelcare
202230790 Housing association
The Ombudsman found no maladministration in the landlord's decision to remove wall-mounted air fresheners from communal areas and its refusal to reinstate them.
Landlord
Brunelcare
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- No maladministration 1
Brunelcare's maladministration rate (0%) is lower than the average for comparable landlords (68%) across published Ombudsman determinations.
Decisions (1)
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