Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Bury Metropolitan Borough Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202341614 Local authority / ALMO / TMO
Maladministration found in the landlord's handling of transferred noise reports (treated as ASB rather than noise) and in complaint handling due to a lengthy stage 1 delay. Fly tipping was outside jurisdiction. Landlord…
202433636 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of structural concerns and its complaint handling. The landlord delayed repairs and a structural survey, and its stage 2 response…
202424423 Local authority / ALMO / TMO
The resident complained about the landlord's response to reports of no heating and hot water and to leaks. The Ombudsman found no maladministration on both heads: the landlord restored heating and hot water within the…
202338362 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of issues with her neighbour, its handling of her queries about the wellbeing charge and changes to nighttime care provision,…
202233574 Local authority / ALMO / TMO
The landlord failed to arrange the promised appointment to inspect the resident's disability adaptations, attended unannounced on multiple occasions without the required notice, and delayed its stage 1 complaint…
202315189 Local authority / ALMO / TMO
The complaint about the landlord's decision to withdraw and reject the resident's Right to Buy application was outside the Ombudsman's jurisdiction (it concerns disposal of local authority land, for the LGSCO). The…
202320955 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's antisocial behaviour reports, but service failure in its complaint handling. The landlord was ordered to pay £50 for the complaint…
202226969 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of gas and fire safety checks and maladministration in its complaint handling, ordering £200 additional compensation.
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