Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Bury Metropolitan Borough Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202341614 Local authority / ALMO / TMO
Maladministration found in the landlord's handling of transferred noise reports (treated as ASB rather than noise) and in complaint handling due to a lengthy stage 1 delay. Fly tipping was outside jurisdiction. Landlord…
202433636 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of structural concerns and its complaint handling. The landlord delayed repairs and a structural survey, and its stage 2 response…
202424423
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: No heating and hot water. Leaks..
202338362
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about…
202233574
The Ombudsman found reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated…
202315189
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the basis that the property is…
202320955
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident about: Antisocial behaviour (‘ASB’) reports. Complaint handling.. Total compensation…
202226969
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Gas and fire safety checks. The resident’s complaint..
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