Calico Homes Limited
202223644
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered the landlord’s complaint handling..
Housing association
Calico Homes Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 2
- Reasonable redress 1
- Service failure 2
- Maladministration 2
Calico Homes Limited's maladministration rate (75%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (4)
All landlordsCalico Homes Limited
202323515
The Ombudsman found no maladministration, service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Reports about the condition of the property on…
No maladministration Service failure Maladministration Reasonable redress complaint handling delay repairs delay communication failure carpet damage
Calico Homes Limited
202212335
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The resident’s reports of…
Calico Homes Limited
202009798
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.. Total compensation ordered:…
Service failure asb
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