Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Calico Homes Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202223644 Housing association
The Ombudsman found reasonable redress in the landlord's handling of reports of water ingress and mould, and in its complaint handling, following inspections and remedial works after earlier repairs proved unsuccessful.
202323515 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's support needs (no care support for 3.5 weeks while paying a support charge, with no system to notice or arrange cover) and in its…
202212335 Housing association
The Ombudsman found no maladministration by the landlord regarding its handling of garden works and the resident's reports of discrimination. The landlord went above its obligations in carrying out garden works, and…
202009798 Housing association
The Ombudsman found service failure because the landlord's final complaint response stated a higher write-off figure for rent arrears than was actually recorded on the rent account, creating an inconsistency. The…
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