Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Cambridge City Council's maladministration rate (64%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202324956 Local authority / ALMO / TMO
The Ombudsman found maladministration in how the landlord handled outstanding repairs at the resident's property (garden, floors, rear fencing, bathroom, front door and kitchen) and maladministration in how it handled…
202230973 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ceiling repairs, which involved a 10-week communication gap that affected the resident's home catering business, and in its complaint handling, which was…
202307393 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about the condition of her garden, as garden maintenance is the resident's responsibility under the tenancy and the landlord…
202337027 Local authority / ALMO / TMO
The Ombudsman found service failure by Cambridge City Council in its handling of a secure tenant's concerns about waste in a neighbouring tenant's garden and an alleged waste business. The landlord acted promptly at…
202223994 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to a communal security door, including inappropriately threatening to charge the resident for callouts, and maladministration in its complaint…
201913783 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of repairs (significant delays replacing a front entrance door and repairing external brickwork, causing distress to a vulnerable resident), no…
202203164 Local authority / ALMO / TMO
The Ombudsman found service failure by Cambridge City Council in its response to the resident's concerns about a bathroom refurbishment (delay in following up on repairs after inspection) and in its handling of the…
202010402 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of antisocial behaviour, as it followed its ASB policy, investigated reports, offered mediation and support, and maintained…
202010811 Local authority / ALMO / TMO
The Ombudsman found service failure for the landlord's handling of repairs (incomplete void works, poor communication, delayed kitchen cupboards) and for its handling of the resident's request for a bath adaptation…
202001801 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of a neighbour's barking dog. The landlord acted reasonably by liaising with the neighbour, referring the matter to its…
202009399 Local authority / ALMO / TMO
The landlord had reasonable grounds to investigate suspected abandonment of the property, but its process was flawed due to an inconsistency between its policy and flowchart (the 28-day contact period was omitted from…
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