Cambridge City Council
202324956
The Ombudsman found maladministration in the landlord’s handling of how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint.. Total compensation ordered: £500.
Local authority / ALMO / TMO
Cambridge City Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 11 published decisions.
- No maladministration 5
- Reasonable redress 2
- Service failure 4
- Maladministration 3
- Mediation / settlement 2
Cambridge City Council's maladministration rate (64%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (11)
All landlordsCambridge City Council
202230973
The Ombudsman found service failure in the landlord’s handling of : Repairs to ceilings in the property. The associated complaint.. Total compensation ordered: £175.
Cambridge City Council
202307393
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.. Total…
No maladministration Reasonable redress complaint handling delay communication failure garden maintenance
Cambridge City Council
202337027
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202337027 Cambridge City Council 8 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
Cambridge City Council
202223994
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling..
Cambridge City Council
201913783
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of issues with the condition of the property. The landlord’s response…
Maladministration No maladministration damp and mould leak water ingress repairs delay window repair
Cambridge City Council
202203164
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.. Total…
Cambridge City Council
202010402
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB)..
Cambridge City Council
202010811
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: repairs at the resident’s property. the resident’s request for an adaptation to the bath. the…
Service failure No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Cambridge City Council
202001801
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of his neighbour’s barking dog..
Cambridge City Council
202009399
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s application of its abandonment process to the resident.. Total compensation ordered: £100.
Landlord Monitor feature
Monitor Cambridge City Council and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.