Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 130 published decisions.
Camden Council's maladministration rate (86%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202322732 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports of increased energy costs following a water tank repair. The Ombudsman found service failure because the landlord missed an opportunity to…
202400812 Local authority / ALMO / TMO
Camden Council was found to have maladministration in its handling of roof repairs following a leak into the resident's top-floor flat, having failed to make temporary repairs within its 5-working-day urgent target,…
202320145 Local authority / ALMO / TMO
The landlord upheld the resident's complaint about major works to the communal area but failed to keep the resident updated or complete the works, and its record keeping was inadequate. The Ombudsman found…
202315806 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of damp and mould works before the resident moved in (it did not resolve all repairs in the void period, including gutter clearance and tree inspection, and…
202401811 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the leaseholder's reports of roof repairs and the associated internal damage, damp and mould, and in its handling of her complaint. The landlord…
202339236 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's noise nuisance reports (delays, missed reviews, lack of response and failure to demonstrate a sound test), in its handling of his…
202310075 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of a leaseholder's queries about service charges for fire risk assessment works, and the associated complaint. The Ombudsman found the service charge element outside…
202305095 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports about repairs to the communal stairs, front door, kitchen cupboards and flooring, and the large crack in the living room wall,…
202219932 Local authority / ALMO / TMO
Maladministration in ASB handling (poor records, no risk assessment, no action plan, reliance on historic factors) and in complaint handling (2-year delay responding to formal ASB complaint). Repair issues (damp,…
202313316 Local authority / ALMO / TMO
The Ombudsman found a service failure in the landlord's handling of damp and mould at the resident's property and her damaged belongings, primarily because of an unreasonable delay (around seven weeks) in completing the…
202308569 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the toilet, including an 11-month delay, missed appointments, and poor management of tradespeople and materials. It also found service…
202415803 Local authority / ALMO / TMO
The landlord's handling of the resident's reports of problems with a shared drain and gullies amounted to service failure. It failed to act sooner despite the resident's vulnerability and priority repairs status, failed…
202417239 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's property (a rotten doorframe left outstanding for around 9 months), severe maladministration in its handling of damp and…
202228423 Local authority / ALMO / TMO
The Ombudsman found the resident's historic water overcharging claim outside its jurisdiction, but found maladministration in the landlord's complaint handling, including a 70-working-day delay for its stage 1 response…
202307850 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs at the resident's home (delays, multiple missed/rescheduled appointments, poor record-keeping) and in its handling of the resident's complaint…
202213793 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's enquiries about garden ownership and spiral staircase use, and maladministration in its handling of ASB reports and complaint handling.…
202304548 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to the heating/hot water system, including that it should have arranged follow-up checks and addressed the resident's high electricity costs, and…
202343710 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repeated reports of no heating and hot water from the communal boiler: although it responded to each report as a 2-hour emergency and repaired within…
202322143 Local authority / ALMO / TMO
The Ombudsman found the landlord's offer of redress prior to investigation satisfactorily resolved the complaint about its response to reports of disruption to the communal heating system. It acknowledged delays,…
202318030 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of reports of damp and mould, and maladministration in its handling of drainage issues causing flooding, gurgling noises and smells, and in its…
202226292 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's communication with the resident following ASB reports, ordering an apology, £100 compensation and an action plan.
202409306 Local authority / ALMO / TMO
Camden Council was found to have maladministration in its response to the resident's reports about damp and mould (ineffective communication about survey findings and ordered works, failure to consider reported health…
202307298 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of hot water and heating reports, severe maladministration in its handling of damp and mould, service failure in its handling of damage to personal…
202344159 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of a mouse infestation — it failed to effectively block pest access points, did not follow pest control's recommendations, and did not meet its…
202226501 Local authority / ALMO / TMO
Following the Ombudsman's intervention, the landlord made an offer of redress that satisfactorily resolved the complaint about delayed heating controller repairs left over from the void period and refunded the…
202308451 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs for damp and mould, cracks to internal and exterior walls, and windows and doors, due to delays in completing the works identified by its damp…
202305735 Local authority / ALMO / TMO
The Ombudsman found service failure on both complaint points: the landlord's failure to keep appointments to identify the cause of reported mould, and its complaint handling. The landlord was ordered to pay £175…
202344520 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould. Repairs were progressed outside the landlord's policy timescales, the underlying root cause was not…
202344618 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould: it failed to act on its own survey recommendations within a reasonable timescale (bathroom extractor fan replaced around 10…
202324323 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. It failed to communicate effectively, kept insufficient repair records, did not share the specialist survey…
202308263 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of no heating (delays beyond its repair timeframes, poor record keeping and communication, failure to provide temporary heaters, and failure to…
202226779 Local authority / ALMO / TMO
The Ombudsman found the housing allocation complaint outside jurisdiction, maladministration in the landlord's handling of ASB, noise nuisance, and complaint handling, and service failure regarding a leak and…
202323962 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's noise reports, reports of unauthorised alterations to the flat below, and her request for a shower-head adaptation, and service failure…
202327297 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the communal heating system, reports of ASB, and reports of rodents, and service failure in its handling of the associated complaint. The…
202231395 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and its complaint handling, ordering £950 compensation, a schedule of works, and a service review.
202232940 Local authority / ALMO / TMO
Camden Council was found to have committed maladministration in its handling of ASB reports made against the resident and by the resident, in its record keeping, and in its handling of the complaint and the resident's…
202339205 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports that she was without heating (loss of adequate heating from March 2023 to March 2024, with unreasonable delays, jobs…
202230620 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of subsidence issues and reports of damp and mould at the property, and maladministration in its handling of the associated complaint. The landlord…
202219739 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to properly investigate a noise complaint over 8 months, not following its own noise policy, raising then dashing hopes of soundproofing without explanation,…
202229738 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about refurbishment works to an adjoining property fell outside its jurisdiction because it concerned the landlord's enforcement function rather than its social housing…
202315839 Local authority / ALMO / TMO
The landlord failed to resolve long-standing damp and drainage repairs within its repairs policy timescales, kept poor records and did not keep the resident adequately informed, and it also mishandled the complaint by…
202304831 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of no heating and intermittent hot water (including failing to attend emergency reports promptly and not addressing increased utility costs),…
202227578 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, ordering £1,000 compensation and an apology from a senior director.
202322222 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, associated repairs, and a crack in the window. The landlord failed to carry out the identified repairs within a reasonable…
202337252 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to the resident's reports of damp and mould, its complaint handling, and its record keeping. The landlord failed to fairly put things right, did…
202311116 Local authority / ALMO / TMO
The landlord failed to follow up on its 2021 damp and mould inspection for around 18 months, delayed a further inspection beyond its committed timescales, and did not address the underlying cause or consider the impact…
202229706 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a window repair request, damp and mould reports, and its complaint handling, ordering £900 compensation, a thermal performance survey, and a case…
202234898 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of loss of heating and hot water, and maladministration in the landlord's offer of compensation and complaint handling. The…
202224293 Local authority / ALMO / TMO
The Ombudsman found maladministration in repairs and damp/mould handling, service failure in pest control handling, severe maladministration in the response to a carbon monoxide leak and the resident's subsequent…
202123973 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of renovation works and associated damp issues, and severe maladministration in its complaint handling, plus maladministration in record keeping.…
202003074 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of ASB and noise nuisance reports, and in its complaint handling. The landlord failed to manage expectations, create an action plan, carry out a risk…
202213332 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for its handling of a leaseholder's reports of low water pressure over several months, including delayed appointments, failure to action technician notes, and…
202215089 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a resident's kitchen refurbishment request due to a 6-month delay in assessing the property after initially relying on incorrect records, and…
202233157 Local authority / ALMO / TMO
The landlord took around four months to restore a working hot water supply and repair the heating over winter, and failed to demonstrate it had made reasonable adjustments under the Equality Act (2010) for the…
202214399 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's response to concerns about contractor behaviour and outstanding works, as the landlord took timely action, removed the contractor, and offered compensation…
202205534 Local authority / ALMO / TMO
Maladministration for failing to provide BSL interpretation for complaint responses, for delays in addressing damp, mould and heating/hot water leaving the resident without adequate heating through winter 2022, and for…
202303779 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's request for a parking space, as its procedure set no time limit and gave no updates on the waiting list (already over two years). It also…
202218919 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's delay of around 7 weeks in connecting the resident's gas cooker after she moved in, and maladministration for complaint handling failures including a very late…
202126642 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council in three areas: (1) excessive delays in reimbursing water storage charges the resident was not liable for, with poor communication; (2) failure over 3+ years to…
202217163 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of noise nuisance from a neighbouring property, as it failed to adequately investigate the reports from December 2021, did not comply with its…
202014959 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to serve a notice of seeking possession, but found maladministration in its handling of the resident's concerns about a neighbour's laminate flooring…
202216066 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord for its handling of estate caretaking service charges, as it acknowledged errors, refunded charges, and offered compensation. However, there was service failure due…
202219378 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for its handling of a leaking roof (failing to investigate from March 2022, delaying repairs, poor communication, and not considering the resident's…
202208606 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for its delayed response to a leaseholder's reports of leaks from the property above. The landlord took nearly 12 weeks to repair a leak, failed to prioritise the…
202220484 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a resident's water quality concerns, where debris and discolouration persisted for over a year despite repairs, and in its complaint handling due to…
202222842 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for most repair requests, maladministration in the landlord's delayed response to damp and mould and in its complaint handling, and no maladministration regarding staff conduct,…
202004368 Local authority / ALMO / TMO
Maladministration for failing to respond to a 2021 damp report (124-day delay to act, poor communication). Severe maladministration for complaint handling (over 3 years to issue final response, no reasonable adjustments…
202205170 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's failure to address subsidence over seven years, and maladministration for its handling of boiler repairs, electrics, windows, anti-social behaviour, and…
202124650 Local authority / ALMO / TMO
The landlord was found to have maladministration for its response to damp and mould reports over nearly 3 years, with unreasonable delays, cancelled works orders, and lack of proactive follow-up. Service failure was…
202220378 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of a resident's reports of damp and mould, including a 5-month delay in commissioning a survey, failure to act on recommendations, dismissive…
202115129 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's failure to progress major works (Better Homes Programme) in a timely manner despite knowing the building was in a dire condition for many years, and for…
202232069 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of a roof leak entering the resident's property, no maladministration in its handling of the resident's concerns about making a home insurance…
202217379 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for its response to a resident's reports of a leak and damp and mould. The landlord took unreasonable delays to resolve the leak (18 weeks), failed to keep the…
202120601 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's failure to act on serious antisocial behaviour reports for nearly five months, causing severe distress. Maladministration was found for poor handling of…
202204295 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of a leaseholder's reports of smoke and fumes entering her property, including poor record-keeping, a 5-month delay before starting repairs, failure to…
202106293 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council regarding its response to a resident's reports of odours, pest infestation and property condition caused by a neighbour's hoarding, due to delays and vague…
202127652 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of noise reports, as it had taken reasonable steps including property adaptations and seeking to rehouse the family. However, the landlord's complaint…
202115731 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of outstanding repairs and damp and mould reports, and severe maladministration in its complaint handling. The landlord delayed repairs for months, failed…
202125095 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports (everyday noise from children and TV was appropriately managed), but found severe maladministration in the landlord's complaint handling…
202117312 Local authority / ALMO / TMO
Maladministration for mishandling a mutual exchange application: failure to process within 42 days, changing occupancy without investigation, and not managing expectations, causing a nine-month delay. Service failure…
202216147 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for its handling of a resident's reports of ASB and noise nuisance over a two-year period, including failing to investigate incidents, communicate with the…
202211999 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council for its handling of leaks from a soil pipe (missed appointments, multiple visits, delayed resolution), delays in kitchen repairs (over 3 months of unnecessary delay…
202214331 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council regarding a resident's request for balcony adaptations (railings, netting, locks) to protect her autistic daughter from safety risks. The landlord failed to signpost…
202208128 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for failing to properly consider its contractor's involvement in removing a shower when deciding not to pursue further repairs, and for missing an opportunity to…
202017192 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's use of a communal garden, as the garden was communal property and the resident maintained it voluntarily. However, there was…
202120034 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's response to repeated lift breakdowns over several years, where it failed to support a vulnerable resident with COPD who needed to use the stairs multiple…
202204496 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs following reports of a pest infestation, due to a 13-month delay, missed appointments, and failure to complete works. A service failure was…
202126123 Local authority / ALMO / TMO
The Ombudsman found severe maladministration by Camden Council for its handling of leaks into the resident's property from the flat above (taking 17 months to resolve) and for its handling of damp and mould reports…
202117200 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to concerns about communal cleaning, as it took reasonable steps to investigate and communicate. However, there was maladministration in the landlord's…
202210749 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council in its response to a secure tenant's reports of water leaks and loss of heating caused by a failing District Heating System. The landlord failed to consider the…
202017557 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to concerns about the communal district heating renewal, as it met its consultation obligations and communicated adequately. However, there was service…
202112376 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council for not promptly inspecting a communal area after a leak into a leaseholder's property, and for poor complaint handling including delays and an unreasonable…
202105321 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leaseholder's concerns about poor quality bathroom repair work (unsealed bath panel leading to damp and damage), due to poor communication, missed…
202114649 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council regarding its response to a resident's report of a leak and ceiling damage (due to poor record-keeping and unclear evidence about an electrical inspection), and…
202126592 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Camden Council regarding its response to a resident's concerns about a lift being out of service from January to March 2022 due to water ingress. The landlord acted…
202125295 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Camden Council regarding its handling of a resident's request for a toilet seat replacement. The landlord had replaced the seat as a goodwill gesture in 2019 and explained…
201905616 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of front door repairs (delays and failure to respond to reports) and in its handling of ASB/hygiene reports from a neighbour (poor communication and failure…
202101751 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council regarding its communication with a leaseholder about service charges and court costs, and for an unreasonable delay (over 6 months) in providing a final complaint…
202108873 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports from a multi-use games area, as it investigated appropriately and offered reasonable alternatives. However, maladministration was found…
202119785 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress by acknowledging its failure to take preventative action on blocked drains and offering £150 compensation, which resolved the complaint satisfactorily.…
202108167 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise nuisance. The landlord was not obliged to install soundproofing (an improvement) and took reasonable steps to…
202109853 Local authority / ALMO / TMO
The Ombudsman determined the complaint about parking management on the estate was outside its jurisdiction because the parking spaces are rented under a separate agreement and do not relate to the resident's housing…
202118084 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about noise disturbance from pipes was outside its jurisdiction because the resident had not first exhausted the landlord's internal complaints procedure on this specific…
201904469 Local authority / ALMO / TMO
The Ombudsman determined the complaint about noise disturbance was outside its jurisdiction because the resident referred it more than 12 months after the landlord's final response, contrary to paragraph 39d of the…
202106518 Local authority / ALMO / TMO
No maladministration was found regarding the landlord's handling of the resident's reports of increased energy bills after heating repairs, as there was insufficient evidence to prove the contractor left the immersion…
202007497 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of restorative works following a water leak (significant delay of around 1 year 7 months, poor communication, failure to inspect), maladministration in…
201909199 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about fire safety works (lighting, trunking and signage) installed in communal areas, as the landlord provided appropriate…
202016856 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for delays in handling subsidence investigations (including a 13-month delay to start crack monitoring and incorrectly-dug trial pits), for a delayed and poorly…
202010798 Local authority / ALMO / TMO
The Ombudsman found that the resident's complaint about the landlord breaching its housing allocations scheme was outside its jurisdiction (falling to the LGSCO). On the landlord's decision not to offer a permanent move…
202009609 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to ASB reports, as the landlord took reasonable steps during the pandemic when possession proceedings were stayed. However, the landlord's…
202006556 Local authority / ALMO / TMO
No maladministration was found in the landlord's handling of odour reports from a neighbour, as its actions were reasonable and proportionate given COVID-19 restrictions and lack of consistent independent evidence.…
202016028 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council in its handling of planned works to a leaseholder's property. The landlord acknowledged poor management and offered compensation, but works remained incomplete…
202015151 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council for delays to a floorboard repair identified in December 2019 that remained unresolved around 18 months later, and for failures in complaint handling including a…
202102563 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about Camden Council's removal and disposal of a resident's motorcycle is outside its jurisdiction, as it relates to the Council's local authority function…
202011960 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council for its handling of the resident's reports of damp to the lower ground access area and rear garden wall, its response to concerns about electrical supply equipment…
202001280 Local authority / ALMO / TMO
The landlord was found to have service failure for not providing a detailed explanation to the resident about why further investigations into noise and vibrations from pipework could not take place from June 2020…
202005428 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's handling of boiler/heating repairs, water leak/mould issues, and void works, but service failure for delays to bathroom sink and radiator works (4+ months) and…
201909725 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council for unreasonable delays over 20 months in investigating the resident's reports of water ingress through sliding doors, and for failing to clearly communicate…
202013322 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council for delays in inspecting reported damp and mould and for poor complaint handling, ordering £200 compensation and a surveyor inspection. No maladministration was…
202009780 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council in its handling of repairs to a communal gate, window repairs, and reports of anti-social behaviour, but no maladministration regarding guttering repairs. The…
202010569 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council for not undertaking a risk assessment in June 2020 to determine if adaptation works (recommended by an occupational therapist) could proceed during the pandemic, and…
202002092 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council because scaffolding was erected five months before planned window installation without explanation, and the landlord's complaint handling was inadequate — initial…
202004959 Local authority / ALMO / TMO
The Ombudsman found maladministration by Camden Council for its handling of reports of anti-social behaviour (failing to gather evidence proactively or create an action plan) and for an unreasonable delay in repairing a…
202009166 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Camden Council in its response to the resident's reports of noise nuisance from a neighbour. The landlord investigated the reports, attempted to gather evidence, engaged with…
202002857 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour by neighbours, as it liaised with police and fire brigade and acted reasonably. However, there was…
202000212 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because the resident's claim about damage to belongings during flooring works is a liability matter better assessed by a court.
201914051 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the mutual exchange, but found maladministration for the landlord's handling of damp repairs over four years, with significant periods of inaction and failure to…
201913372 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Camden Council in its response to a complaint about a staff member's conduct during inspection visits, and in its decision not to escalate the complaint. The landlord's…
201910624 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the boundary wall renewal, as it engaged appropriately with the resident over a complex programmed repair. However, service failures were found for…
201912173 Local authority / ALMO / TMO
The Ombudsman found service failure by Camden Council regarding its response to hot water system issues, including a 29-day repair delay and failure to take proactive steps to restore water supply when responsibility…
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