Cannock Chase District Council
202226366
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's reports of intimidation by its rent collection officer..
Local authority / ALMO / TMO
Cannock Chase District Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 1
- Service failure 2
- Maladministration 1
- Mediation / settlement 1
Cannock Chase District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (3)
All landlordsCannock Chase District Council
202106467
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The…
Mediation / settlement Service failure No maladministration complaint handling delay asb roof repair fence repair
Cannock Chase District Council
202109327
The Ombudsman found service failure in the landlord’s handling of The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the…
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