Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Cannock Chase District Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202226366 Local authority / ALMO / TMO
The Ombudsman determined the complaint about intimidation by a rent collection officer was outside its jurisdiction, as the matter could have been and was raised as part of the landlord's court possession proceedings.
202106467 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to ASB reports and counter-allegations, as it properly investigated the neighbour's report and offered mediation. However, there was service failure in…
202109327 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to reports of a dark patch on the exterior of the resident's property, as it was a cosmetic issue and the landlord later agreed to clean it. However,…
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