Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Canterbury City Council's maladministration rate (69%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202501668 Local authority / ALMO / TMO
The landlord carried out kitchen renovation works that overran by 8 days and caused damage to the resident's belongings. The landlord acknowledged fault and offered £650 compensation, which the Ombudsman found to be…
202339997 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp in the property due to disproportionate delays (almost a year without clear updates) and poor contractor oversight, ordering £350 compensation. It…
202507819 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB (unanswered and late responses, no follow-up, no alternative evidence-gathering, and poor record keeping) and in its…
202348393 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a radiator pipework leak and his request for compensation for resulting damage, and maladministration in its complaint…
202403136 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and of the resident's concerns about exposure to asbestos, and service failure in its handling of the…
202109390 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reported repairs, damp in the bathroom, record-keeping, and complaint handling. No maladministration was found regarding the arrangement of repair…
202202145 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its response to a request to remove moss from the roof, as it was under no obligation to do so and there was no evidence of damage. However, the landlord was…
202303492 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise nuisance, its complaint handling, and its record keeping. The landlord failed to set expectations, investigate…
202204212 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould reports (due to poor record keeping), maladministration in the kitchen replacement handling (due to missed appointments, delays, and…
202011397 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's delay in responding to the resident's claim for damaged belongings and for failing to properly investigate repeated rubbish build-up. No maladministration was…
202116967 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the council's handling of the resident's application to be moved on medical grounds is outside its jurisdiction, as the matter relates to the council's local…
202102194 Local authority / ALMO / TMO
The Ombudsman determined that this complaint about the landlord's response to asbestos concerns is outside its jurisdiction because it raises matters already decided in a previous determination (202102194, 2020). The…
201812829 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise transference from the flat above, as the landlord reasonably investigated and found no structural issues for which…
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