Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 13 published decisions.
Canterbury City Council's maladministration rate (85%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202501668 Local authority / ALMO / TMO
The landlord carried out kitchen renovation works that overran by 8 days and caused damage to the resident's belongings. The landlord acknowledged fault and offered £650 compensation, which the Ombudsman found to be…
202339997 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp in the property due to disproportionate delays (almost a year without clear updates) and poor contractor oversight, ordering £350 compensation. It…
202507819 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord had not met its stage 1 complaint response in time, did not set out an extension to respond,…
202348393
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak.…
202403136
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould. concerns about exposure to asbestos. subsequent complaint..…
202109390
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the resident's concerns about:. Total compensation ordered: £900.
202202145
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to a request to remove moss from the roof..
202303492
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: The landlord’s complaint handling. The…
202204212
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s handling of the resident’s…
202011397
The Ombudsman found service failure, mediation settlement, maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damage to her belongings. The…
202116967
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds..
202102194
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about asbestos in the property..
201812829
The Ombudsman found service failure in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of sound transference from the flat above. The landlord’s complaint handling..…
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