Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Castle Point Borough Council's maladministration rate (80%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202522516 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to be permanently rehoused and other repairs, but found maladministration in its handling of a leak and associated repairs,…
202305588 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, due to significant delays in raising and completing works, poor communication with the resident and…
202403123
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about damp and mould in her property..
202203862
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen..
202017467
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.