Castle Point Borough Council
202403123
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about damp and mould in her property..
Local authority / ALMO / TMO
Castle Point Borough Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 3 published decisions.
- No maladministration 2
- Service failure 2
- Maladministration 1
Castle Point Borough Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (3)
All landlordsCastle Point Borough Council
202203862
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen..
Castle Point Borough Council
202017467
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned…
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