Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Castle Point Borough Council's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202522516 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to be permanently rehoused and other repairs, but found maladministration in its handling of a leak and associated repairs,…
202305588 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, due to significant delays in raising and completing works, poor communication with the resident and…
202403123 Local authority / ALMO / TMO
The landlord responded reasonably to reports of damp and mould by inspecting and completing ventilation works and mould washes, but it failed to provide clear timeframes, did not consider mitigating interim measures,…
202203862 Local authority / ALMO / TMO
The landlord initially gave incorrect permission for a resident to install CCTV in a communal kitchen, then revoked it. It acknowledged its mistake, apologised, reimbursed the resident's costs, and took reasonable steps…
202017467 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the landlord's response to repainting the bin cupboard door (reasonable during COVID-19 restrictions) and the call handler's behaviour (reasonable investigation).…
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