Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Castles Coasts Housing Association Limited's maladministration rate (80%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202532143 Housing association
The Ombudsman found reasonable redress for the landlord's handling of a staff conduct report (following a formal disciplinary investigation, apology and £500 compensation offered at stage 2), service failure in its…
202423925 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Car parking issues and incorrect flat signs. The…
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould.. Total compensation ordered: £3000.
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with…
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling..
The Ombudsman found service failure in the landlord’s handling of the landlord’s: handling of enquires about quotations needed for major roof works. response to a request that a Section 20 consultation take place for…
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns about the standard of…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the…
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