Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Castles Coasts Housing Association Limited's maladministration rate (60%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202532143 Housing association
The Ombudsman found reasonable redress for the landlord's handling of a staff conduct report (following a formal disciplinary investigation, apology and £500 compensation offered at stage 2), service failure in its…
202423925 Housing association
The Ombudsman found no maladministration in the landlord's handling of car parking issues and incorrect flat signs (it took reasonable, proportionate steps and updated the signs the same month they were raised). It…
202419776 Housing association
The complaint concerned the landlord's handling of a housing applicant's application, the withdrawal of a property offer the resident believed was linked to his use of medicinal cannabis, and his request for…
202415888 Housing association
The Ombudsman found the landlord had failed to fully address the underlying cause of the damp and mould in the resident's home since November 2020, but that it had made a reasonable and proportionate offer of redress…
202317613 Housing association
The Ombudsman found reasonable redress in the landlord's handling of remedial work to the resident's garden, as its offer of £70.99 (acknowledging delays) was reasonable. It found service failure in the landlord's…
202225464 Housing association
The Ombudsman found no maladministration by the landlord in its handling of concerns about winter gritting or the related complaint, recommending the landlord update its records on residents' vulnerabilities.
202233852 Housing association
The complaint concerned the landlord's handling of enquiries about roof-works quotations, its response to a request for a Section 20 consultation, and its communication about a referral to the First Tier Tribunal (FTT).…
202122765 Housing association
The Ombudsman found service failure by the landlord in its handling of grounds maintenance concerns, as it was too slow to implement monitoring of the contractor's work. No maladministration was found regarding the…
202221875 Housing association
The Ombudsman found maladministration in the landlord's handling of the sale of a late resident's shared ownership property, after it misunderstood its own lease and wrongly rejected a buyer, and maladministration in…
202116974 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's requests for a driveway and a rear fence, as the landlord reasonably surveyed neighbours, considered the impact on communal areas,…
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