Catalyst Housing Limited
202118576
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202118576 Catalyst Housing Limited 23 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…
Housing association
Catalyst Housing Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 43 published decisions.
- No maladministration 17
- Reasonable redress 2
- Service failure 28
- Maladministration 22
- Severe maladministration 1
- Mediation / settlement 3
Catalyst Housing Limited's maladministration rate (86%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (43)
All landlordsCatalyst Housing Limited
202208798
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and…
Catalyst Housing Limited
202014292
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint…
Catalyst Housing Limited
202114569
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about storage in the alleyway at the side of the property.…
Maladministration Service failure No maladministration complaint handling delay roof repair garden maintenance fence repair
Catalyst Housing Limited
202114965
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint…
Maladministration Service failure complaint handling delay repairs delay heating hot water carpet damage
Catalyst Housing Limited
202010750
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of a gas safety check. Missed appointment for a broken water tank pipe. Response to the resident's concerns that the property…
Catalyst Housing Limited
202107468
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to various reported defects, including damp resulting from water ingress through the property’s front…
Catalyst Housing Limited
202110773
The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s concerns about its management of a sinking fund; The…
No maladministration Maladministration complaint handling delay repairs delay window repair service charge
Catalyst Housing Limited
202113998
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s Response to the resident’s reports of damp and mould at the property. Complaints handling. Record keeping.. Total…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Catalyst Housing Limited
202103564
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.. Total…
Catalyst Housing Limited
202101599
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the…
Service failure Reasonable redress Maladministration complaint handling delay repairs delay asb disrepair
Catalyst Housing Limited
202014330
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s request for air conditioning during major works. The complaint handling delay.. Total compensation ordered:…
Catalyst Housing Limited
202014121
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports that bamboo was encroaching their garden from a neighbouring property. The…
No maladministration Service failure complaint handling delay repairs delay service charge lift failure
Catalyst Housing Limited
202115702
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the exterior of the property including to the windows, paintwork, front door and bin storage.. Total compensation…
Catalyst Housing Limited
202103784
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of : The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other…
Service failure Maladministration Severe maladministration leak water ingress complaint handling delay repairs delay window repair
Catalyst Housing Limited
202121479
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports regarding noise nuisance and trip hazards from its lack of repairs and maintenance…
Catalyst Housing Limited
202112779
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from his roof..
Catalyst Housing Limited
202111784
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s recovery of arrears on the resident’s rent account..
Catalyst Housing Limited
202105781
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns surrounding the inspection and replacement of an extractor fan and associated issues.. Total…
Catalyst Housing Limited
202013380
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s reports of defects, including the level of…
Maladministration No maladministration Service failure damp and mould leak water ingress repairs delay window repair
Catalyst Housing Limited
202007873
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: An offer to carpet the floor when she viewed the…
No maladministration Service failure Maladministration complaint handling delay repairs delay lift failure communication failure
Catalyst Housing Limited
202010183
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations..
No maladministration leak water ingress complaint handling delay repairs delay communication failure
Catalyst Housing Limited
202003824
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the allocation of parking spaces.. Total compensation ordered: £175.
Service failure
Catalyst Housing Limited
202107564
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB)..
Mediation / settlement Service failure No maladministration repairs delay window repair asb door repair
Catalyst Housing Limited
202011651
The Ombudsman found service failure in the landlord’s handling of the landlord's response to the residents’ reports of delays in the staircasing process..
Catalyst Housing Limited
202007537
The Ombudsman found mediation settlement, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours..
Mediation / settlement Service failure communication failure carpet damage roof repair flooring damage
Catalyst Housing Limited
202003611
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request…
Maladministration No maladministration Service failure asb record keeping communication failure fence repair
Catalyst Housing Limited
202002176
The Ombudsman found mediation settlement, service failure, reasonable redress, no maladministration in the landlord’s handling of The resident has complained about: the landlord’s response to his reports of…
Mediation / settlement Service failure Reasonable redress No maladministration complaint handling delay asb communication failure door repair
Catalyst Housing Limited
201914673
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint about: Fly tipping; Dog hairs in the communal areas; Noise nuisance from communal doors and front…
Catalyst Housing Limited
202009351
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated…
Maladministration Service failure leak water ingress complaint handling delay repairs delay kitchen repair
Catalyst Housing Limited
202006521
The Ombudsman found service failure, no maladministration in the landlord’s handling of the: Level of increase in the resident’s service charges. Landlord’s response to the resident’s complaint about missed garden…
Catalyst Housing Limited
202001741
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Cracks to the bedroom window pane; Cracks to a shared wall between the property and the communal…
Catalyst Housing Limited
202003309
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to provide form EWS1 for the building which the property is situated in.. Total compensation ordered:…
Catalyst Housing Limited
201910076
The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision not to change the resident’s housing transfer band..
Maladministration
Catalyst Housing Limited
201905894
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This includes her request for…
Catalyst Housing Limited
202001847
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; the level of service…
Catalyst Housing Limited
201807134
The Ombudsman found service failure in the landlord’s handling of The resident has complained about the administration of his rent account, specifically the handling of a housing benefit payment and the resulting rent…
Service failure communication failure
Catalyst Housing Limited
202000443
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to:. Total compensation ordered: £100.
No maladministration Service failure leak water ingress repairs delay lift failure communication failure
Catalyst Housing Limited
202005511
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the…
Catalyst Housing Limited
202001591
The Ombudsman found no maladministration in the landlord’s handling of The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly the bedroom, living…
Catalyst Housing Limited
201912385
The Ombudsman found service failure in the landlord’s handling of The complaint is regarding the landlord’s response to the resident’s queries on the following: The status of her tenancy and the implications on her…
Catalyst Housing Limited
201914610
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to…
Catalyst Housing Limited
202002366
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating…
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