Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Central and Cecil Housing Trust's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202121654 Housing association
The Ombudsman found that the landlord's offer of £625 for delays and poor quality bathroom repairs (including loss of shower for 62 days) constituted reasonable redress. However, the landlord's complaint handling was a…
201914399 Housing association
The Ombudsman found service failure in the landlord's handling of bed bug reports because it failed to proactively follow up after the resident cancelled a pest control appointment, leaving a gap in treatment. However,…
202006602 Housing association
The Ombudsman found the landlord offered reasonable redress for its failure to manage the resident's contact preferences (unwanted calls and newsletters), having taken remedial action and awarded £50 compensation.…
201909418 Housing association
The Ombudsman found reasonable redress for the landlord's handling of the resident's internal transfer request (it removed her from the list without consulting medical professionals but later reinstated her and offered…
202002657 Housing association
The Ombudsman found maladministration for significant delays in fire safety repairs (smoke/heat detectors outstanding for nearly two years), a 12-month delay in roof leak repairs, failure to address cyclical decorating…
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