Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Central Bedfordshire Council's maladministration rate (86%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202524985 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a window repair (delayed 165 working days beyond its policy timeframe) and in its handling of reports about flooding (its response was not robust…
202431480 Local authority / ALMO / TMO
The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to a leak and an associated repair. We have also investigated the landlord’s…
202300740
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of REPORT COMPLAINT 202300740 Central Bedfordshire Council 22 May 2025 Our approach The Housing Ombudsman’s approach to investigating…
202318358
The Ombudsman found service failure in the landlord’s handling of The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas leak.. Total compensation ordered:…
202224255
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: Response to damp and mould following a leak in the property. Complaint handling.. Total…
202217828
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of anti-social behaviour (‘ASB’); and The subsequent complaint.. Total compensation ordered: £2250.
202109175
The Ombudsman found reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy..
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