Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Central Bedfordshire Council's maladministration rate (86%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202524985 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a window repair (delayed 165 working days beyond its policy timeframe) and in its handling of reports about flooding (its response was not robust…
202431480 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to a leak and associated repair to a communal corridor ceiling, which it addressed within a reasonable timeframe and in line with policy. It found…
202300740 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's damp and mould reports: although its handling would otherwise have amounted to maladministration, it took responsibility, apologised…
202318358 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's complaint about heating and hot water, because poor records meant it did not demonstrate it had fully considered the complaint or provided…
202224255 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a leak causing damp and mould, including record-keeping failures and an insufficient compensation offer despite a 5-month decant, plus a service…
202217828 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to properly handle the resident's reports of anti-social behaviour from a neighbour, including poor record-keeping, failing to follow its ASB policy, not…
202109175 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord regarding its handling of the resident's request to succeed to the tenancy. The landlord correctly advised there was no right to succeed and reasonably declined a…
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