Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Charnwood Borough Council's maladministration rate (69%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202520544 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould, the move to temporary accommodation, and the request for an asbestos survey, but no maladministration in its complaint handling. The…
202501861 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's reports of external drains flooding the front and back garden with standing sewage water and causing damp. Following the Ombudsman's intervention, the…
202431637 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's repair reports (insulation, windows and soffits), citing significant delays, poor communication and unnecessary visits, and ordered…
202336968 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp in the bathroom and kitchen (delays and poor communication) and in its complaint handling. It found service failure in…
202325335 Local authority / ALMO / TMO
The resident complained about the amount of compensation the landlord offered after a kitchen replacement was completed 5 weeks later than planned, disrupting a family of five. The Ombudsman found the landlord's offers…
202446541 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould at the property. Despite surveying the property in April 2024 and identifying damp and mould, the landlord…
202229093 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of a sewage leak at the property, and maladministration in its complaint handling, ordering an executive-level apology, £2,400 compensation, and a…
202222678 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's requests for the property's repair records, ordering £100 compensation and an apology.
202308618 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the installation of a new kitchen (delays, poor communication, missed appointments and loss of amenity), because the landlord's remedy formulation was…
202208480 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of a mould report and associated complaint, due to delays in the complaint process and record-keeping shortcomings. However, there was no maladministration…
202215660 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's decision to terminate his tenancy due to concerns about antisocial behaviour and damp and mould. The resident had made few ASB…
202109899 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of ASB reports, including failure to escalate risk levels, delays in action, failure to respond to a hate incident per policy, and a delayed support…
202120834 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of repairs to a level access shower. The landlord delayed over three years in replacing the shower despite knowing the resident had a disability…
202111440 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs following a fire at the property below, including unreasonable delays to floorboard works, ceiling repairs taking over a year, failure to inspect…
202014424 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding the landlord's handling of the resident's concerns about the property condition at first let, as the landlord inspected, identified and completed repairs within…
202017121 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the Council's handling of a Right to Buy application and failure to disclose PRC construction of the property is outside its jurisdiction, as it concerns the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.