Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Charnwood Borough Council's maladministration rate (81%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202520544 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould, the move to temporary accommodation, and the request for an asbestos survey, but no maladministration in its complaint handling. The…
202501861
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of drains flooding in the garden of the property..
202431637
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits.…
202336968
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal…
202325335
The Ombudsman found reasonable redress in the landlord’s handling of the amount of compensation the landlord offered the resident..
202446541
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould at the property..
202229093
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint..
202222678
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s requests for the property’s repair records..
202308618
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the installation of a new kitchen. This Service has also considered the landlord’s handling of the…
202208480
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the…
202215660
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial behaviour (ASB) and damp and mould at…
202109899
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of…
202120834
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the level access shower and the level of compensation offered.. Total compensation ordered: £2496.
202111440
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs following a fire at the property below the resident. Specifically, the complaint relates to: The landlord’s handling…
202014424
The Ombudsman found no maladministration in the landlord’s handling of : How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the…
202017121
The Ombudsman found maladministration in the landlord’s handling of the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.