Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Chelmer Housing Partnership Limited's maladministration rate (63%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202416866 Housing association
The complaint concerned the landlord's handling of the resident's reports of antisocial behaviour and the associated complaint. The Ombudsman found reasonable redress on both heads, based on the landlord's offer of £250…
202216566 Housing association
The Ombudsman found service failure by the landlord for not adequately responding to the resident's request for details of how the fly-tipping clearance charge in her service charges was calculated. The landlord was…
202433911 Housing association
The Ombudsman found reasonable redress for the landlord's handling of both the condition of the property at the start of the tenancy and the subsequent repairs, and the resident's complaint. The landlord failed to carry…
202300166 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's defects reports (an inadequate heating system and a draughty front door) and in its complaint handling. The landlord had already offered…
202417572 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's ASB reports: it failed to complete a risk assessment, agree an action plan or offer noise-monitoring tools, but its £300 compensation…
202328124 Housing association
The Ombudsman found service failure in the landlord's handling of reported property repairs, including delays resolving a loss of heating and hot water and a failure to apply its own compensation policy for loss of…
202307215 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (including a neighbour repeatedly dumping rubbish in a communal area), as it addressed incidents in isolation, failed to…
202329601 Housing association
The landlord unreasonably delayed clearing waste from the resident's garden from February 2022, failed to complete an asbestos risk assessment after suspected ACM was found, gave contradictory and ambiguous advice about…
202308683 Housing association
The complaint concerned the landlord's response to the resident's reports of anti-social behaviour by a neighbour and her request to move. The Ombudsman found no maladministration: the landlord engaged with the…
202122681 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB and noise nuisance, and her request to move on medical grounds. The landlord failed to adequately investigate noise…
202218904 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's request for a fence, reports of ASB, and report of a leaking pipe. The landlord properly considered the fence request, responded to…
202201298 Housing association
The Ombudsman found reasonable redress for the landlord's handling of a resident's report about an employee's offensive comment, and for its complaint handling and communication. Service failure was found regarding the…
202221244 Housing association
The Ombudsman found maladministration in the landlord's handling of persistent ASB reports, including intimidation and fires near the resident's home, after it wrongly claimed it had no enforcement options and delayed a…
202120024 Housing association
The landlord was found to have maladministration for its handling of a resident's request for property adaptations. It failed to keep adequate records, did not inform the resident about the need to apply for a Disabled…
202209244 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of new build defects/snagging issues (delays of nearly two years), but found service failure for its poor roof repairs (substandard work,…
202203818 Housing association
The landlord took eight months to replace a broken rear gate, which was a significant delay. It acknowledged its failings, apologised, completed the repair, and offered £400 compensation. The Ombudsman determined this…
202113954 Housing association
The landlord was found to have service failure for its handling of the resident's reports of ASB and noise nuisance (dog barking, cannabis smell) due to a lack of proactivity, delays in taking action, and failure to…
202102484 Housing association
The Ombudsman found no maladministration in the landlord's handling of damp and mould reports, as delays were due to COVID-19 restrictions and the landlord took reasonable steps to inspect and carry out works. However,…
202001978 Housing association
The Ombudsman found that the landlord made reasonable redress for its handling of noise nuisance and ASB complaints, acknowledging minor communication failings and offering £300 compensation and an apology. There was no…
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