Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Cheltenham Borough Homes Limited's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202222578 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to insecure communal security gates and in its complaint handling, ordering £750 compensation and further remedial actions.
202216212 Local authority / ALMO / TMO
The landlord was found to have maladministration for its unclear and delayed handling of a leaseholder's request for retrospective consent for building works carried out by a previous owner, which caused delays to the…
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