£150
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the landlord’s complaints…
Landlord
Cheltenham Young Mens Christian Association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- Service failure 1
- Maladministration 1
Cheltenham Young Mens Christian Association's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
Decisions (1)
All landlordsLandlord Monitor feature
Monitor Cheltenham Young Mens Christian Association and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.