Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Cheshire Peaks Plains Housing Trust's maladministration rate (74%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202413754 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s request for a new…
202421499
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have…
202326951
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of a repair to the resident’s paving stones and patio..
202315451
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. A series of leaks in the resident’s bathroom. The Ombudsman has also looked at the…
202207011
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store…
202216157
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of dog fouling in the resident’s shared garden..
202204920
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s right to buy application.. Total compensation ordered: £500.
202211333
The Ombudsman found service failure in the landlord’s handling of the landlord’s: response to the resident’s request for a pathway to be replaced in her garden; response to the resident’s request for a like-for-like…
202120405
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property..
202106617
The Ombudsman found maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £250.
202004948
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the reports of damp to the resident’s bedroom; the maintenance of the garden…
202015579
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair…
202101835
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint refers to the landlord’s handling of: repairs to the resident’s roof, outhouse and front door. the associated complaint..
202010792
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB).…
201910162
The Ombudsman found no maladministration, maladministration in the landlord’s handling of :. Total compensation ordered: £100.
202010072
The Ombudsman found service failure, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to his…
202001629
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated formal complaints..
202004898
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to a plumbing repair..
201915731
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 201915731 Cheshire Peaks & Plains Housing Trust 13 November 2020 Our approach The Housing Ombudsman’s approach to investigating and…
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