Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 19 published decisions.
Cheshire Peaks Plains Housing Trust's maladministration rate (53%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202413754 Housing association
The Ombudsman found service failure in the landlord's response to the resident's request for a new bath, due to an unreasonably delayed inspection and delays and poor communication around the bath replacement. There was…
202421499 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about her tenancy, including the type of rent paid and affordability, as it explained the affordable rent definition, linked…
202326951 Housing association
The complaint concerned the landlord's handling of a repair to the resident's paving stones and patio. The Ombudsman found no maladministration: the repair was appropriately classified as planned works and completed…
202315451 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould in the property, its handling of a series of leaks in the resident's bathroom, and its complaint handling. It ordered a £2,000…
202207011 Housing association
The Ombudsman found reasonable redress for the landlord's response to bin store maintenance, reports of drug dealing, and communal cleaning/grounds maintenance, as the landlord took action to resolve issues and…
202216157 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of dog fouling in the resident's shared garden. The landlord communicated regularly, explained why it could not install gates due to…
202204920 Housing association
The Ombudsman found maladministration by Cheshire Peaks & Plains Housing Trust in its handling of a resident's right to buy application, due to delays in issuing the S125 notice (over 5 weeks late) and a further 23-week…
202211333 Housing association
The Ombudsman found service failure on all four complaint heads: the landlord delayed completing agreed garden path works for over 5 months without communication; failed to clearly address compensation for damage caused…
202120405 Housing association
The landlord offered £150 compensation for its delay handling noise nuisance reports from floorboards above the resident's property. The Ombudsman found this offer, alongside the landlord's resolution of the issue by…
202106617 Housing association
The Ombudsman found maladministration by Cheshire Peaks & Plains Housing Trust for its poor response to a resident's concerns about an alarm monitoring service charge being transferred to a third party, and for its…
202004948 Housing association
The Ombudsman found service failure by the landlord for delays in addressing damp reports (September 2019 to March 2021) and for a four-month delay in issuing its final complaint response. No maladministration was found…
202015579 Housing association
The Ombudsman found that the landlord made reasonable redress for its handling of multiple outstanding repair issues, having acknowledged failings, apologised, and offered £325 compensation. No maladministration was…
202101835 Housing association
The landlord was found to have service failure for its handling of repairs to the resident's roof, outhouse and front door due to significant delays and poor communication. It was found to have maladministration for its…
202010792 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports or in its handling of ASB reports made against the resident, as the landlord generally responded reasonably and took…
201910162 Housing association
The Ombudsman found no maladministration in the landlord's refusal to provide the cleaning contractor's contact details, as the landlord properly managed the contract. However, there was maladministration in the…
202010072 Housing association
The Ombudsman found reasonable redress for the landlord's service failure in responding to damage caused by contractors removing loft insulation. The landlord offered immediate cleaning, decant, environmental testing,…
202001629 Housing association
The Ombudsman found no maladministration by the landlord regarding its handling of the resident's concerns about the condition and suitability of her bathroom, and the associated formal complaints. The landlord had…
202004898 Housing association
The landlord resolved the complaint about its response to a plumbing repair (foul smell after heating system replacement) by apologising and agreeing to pay the £100.70 compensation the resident sought, following…
201915731 Housing association
The Ombudsman found no maladministration by Cheshire Peaks & Plains Housing Trust in handling a leaseholder's request to install Sky TV. The landlord had temporarily suspended third-party contractor access to ensure…
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