Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Cheshire West and Chester Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202504153 Local authority / ALMO / TMO
Maladministration in the landlord's handling of the resident's request for reimbursement of fencing costs, where the landlord gave misinformation about responsibility and removed fencing elements it was not responsible…
202329111 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour and noise transfer, and service failure in its handling of the associated complaint. The landlord…
202407050
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs for damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated…
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