Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Chesterfield Borough Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202434129 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of a repair to a bathroom extractor fan, which was not completed within its policy timescales and involved excessive delay, a short-notice cancellation, and failure…
202418945
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property.. Total compensation ordered: £1050.
202227489
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould..
202307997
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external…
202219761
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concern about the condition of the property when it was let to him in 2014. Reports of…
202120286
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated complaint..
202005710
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to…
202109856
The Ombudsman found no maladministration in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management…
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