Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Chesterfield Borough Council's maladministration rate (75%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202434129 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of a repair to a bathroom extractor fan, which was not completed within its policy timescales and involved excessive delay, a short-notice cancellation, and failure…
202418945 Local authority / ALMO / TMO
The landlord delayed in completing works to remedy damp and mould after its October 2023 inspection (including refixing switches and sockets and works to the hallway and kitchen), and failed to use the complaints…
202227489 Local authority / ALMO / TMO
The Ombudsman found the landlord's prior offer of £3,700 compensation (in addition to £500 already paid) amounted to reasonable redress for its handling of reports of damp and mould, recommending it review the Spotlight…
202307997 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's exclusion of the resident's property from its roof replacement programme (due to an unexplained incorrect RTB marker and poor record keeping), in its handling of…
202219761 Local authority / ALMO / TMO
The Ombudsman found several aspects of the complaint outside jurisdiction (condition at letting, repairs/subsidence/contamination due to ongoing court proceedings, and disability discrimination). No maladministration…
202120286 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to assign her tenancy to her son, as the landlord acted reasonably and in line with policy. However, there was a service…
202005710 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to a resident's report of a bad smell in his home, due to avoidable delay in gutter clearance and failure to investigate outside the property.…
202109856 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of anti-social behaviour, its decision to send a warning letter, or its complaint handling. The landlord acted reasonably but…
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