Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Chisel Limited's maladministration rate (100%) is higher than the average for comparable landlords (66%) across published Ombudsman determinations.
202227881 Housing association
The Ombudsman found the boiler repair complaint outside its jurisdiction, but found maladministration in the landlord's delayed and poorly recorded handling of kitchen, bathroom and garden repairs, including an…
202217838 Housing association
The landlord was found to have maladministration for its handling of the resident's requests for bathroom repairs/replacement and a broken door lock, due to poor communication, uncoordinated repairs, failure to manage…
202203778 For-profit provider
The Ombudsman found service failure by the landlord for poor communication with the resident regarding her insurance claim and for a significant delay (October 2021 to April 2022) in passing required information to the…
202112550 Housing association
The Ombudsman found maladministration by Chisel Limited for failing to follow its ASB policy when handling a resident's reports of harassment and intimidation by a neighbour over a prolonged period, including not…
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