Chisel Limited
202227881
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated the landlord’s handling of the associated…
Landlord
Chisel Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- Service failure 2
- Maladministration 3
- Mediation / settlement 1
Chisel Limited's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
Decisions (4)
All landlordsChisel Limited
202217838
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs to a broken door lock. The…
Service failure Maladministration complaint handling delay repairs delay record keeping communication failure
Chisel Limited
202203778
The Ombudsman found service failure in the landlord’s handling of :. Total compensation ordered: £150.
Chisel Limited
202112550
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint..
Mediation / settlement Maladministration complaint handling delay asb communication failure door repair
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