Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Christian Action Enfield Housing Association Limited's maladministration rate (90%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202343167 Housing association
The Ombudsman found maladministration in the landlord's handling of a resident's accessible heating thermostat (significant delay and failure to consider his visual impairment as a reasonable adjustment), service…
202316097 Housing association
The landlord failed to carry out a stock condition survey and delayed bathroom repairs, but the Ombudsman found its pre-investigation offers of redress (survey completed plus compensation) satisfactorily resolved those…
202313329 Housing association
The complaint concerned the landlord's handling of reports about the standard of decoration and maintenance of communal areas. The Ombudsman found service failure because the landlord failed to reply to the resident and…
202310927 Housing association
The Ombudsman found maladministration in the landlord's response to repair issues, as it failed to complete repairs in line with its repairs policy and offered no redress beyond an apology. It found no maladministration…
202200500 Housing association
The Ombudsman found that the landlord had made reasonable redress (offering £500) for its handling of damp and mould reports, which involved delays, poor record keeping and contractor monitoring, and excessive time to…
202211405 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould repairs due to significant delays and failure to identify the root cause of a leak (an ill-fitting cyclone drain) for over 14 months.…
202337945 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, its handling of her request for a management move, and its complaints handling. It ordered an apology,…
202105986 Housing association
Severe maladministration for failing to follow ASB policy over nearly two years, including no risk assessments, delayed responses, poor communication, and delayed eviction. Also severe maladministration for complaint…
202106329 Housing association
The Ombudsman found reasonable redress by the landlord in its handling of reports of excessive cold in the property and its handling of the resident's complaint. The landlord acknowledged failings, apologised, offered…
202103069 Housing association
The Ombudsman found service failure by Christian Action (Enfield) Housing Association for unreasonable delays in repairing blocked guttering and completing internal works following water damage, and for poor record…
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