Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
City of Lincoln Council's maladministration rate (86%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202527811 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's response to reports of damp and mould and related repairs, including a failure to carry out repairs for 5 months, a nearly 12-month delay in investigating a leak from…
202448151 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of antisocial behaviour (ASB) and in its complaint handling, and service failure in its response to the resident's concerns…
202513116 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports about neighbours having dogs in the block, due to poor communication and delays in responding to dog-related nuisance reports,…
202514255 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs (delays to plastering, doorway and staircase repairs, poor record keeping and a missed opportunity to offer redress) and service failure in its…
202416961 Local authority / ALMO / TMO
The complaint concerned the landlord's response to reports of boiler problems and a lack of heating and hot water. The Ombudsman found no maladministration: the landlord attended within its policy timescales, reasonably…
202425384 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about staff conduct, as it took proportionate steps to investigate and put matters right. However, it found maladministration…
202229509 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to limit non-priority repairs during an active Right to Buy application, but found maladministration in its handling of damp and mould reports and its…
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