Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
City of Lincoln Council's maladministration rate (86%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202527811 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's response to reports of damp and mould and related repairs, including a failure to carry out repairs for 5 months, a nearly 12-month delay in investigating a leak from…
202448151 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s response to: The resident’s reports of antisocial behaviour (ASB). Staff conduct. We have…
202513116 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports about neighbours having dogs in the block, due to poor communication and delays in responding to dog-related nuisance reports,…
202514255 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of: Repairs, in particular the staircase,…
202416961
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of issues with the boiler and a lack of heating and hot water..
202425384
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also assessed the landlord’s complaint…
202229509
The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports…
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