Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
City of London Corporation's maladministration rate (71%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202336072 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of reports of a flooded balcony: it attended within its target timescale, cleared and descaled the blocked drain, and reasonably declined compensation…
202335509 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's front door repair: although the door replacement was delayed by 51 working days, the landlord reviewed the issue, completed the works,…
202431587 Local authority / ALMO / TMO
The Ombudsman could not consider the resident's complaint about the landlord's handling of leaks into the property and the resulting damage, because that matter was the subject of ongoing court proceedings and so fell…
202423204 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of a recurring roof leak, due to significant delays, ineffective contractor communication, lack of oversight, and poor…
202322550 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to a leaseholder's queries and concerns about a major works programme, and maladministration in the landlord's complaint handling. It ordered a written…
202322236 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of both the leak affecting the utility room and landing area and the water penetration through the patio doors, due to excessive delays, failure to keep…
202119697 Local authority / ALMO / TMO
The Ombudsman determined that both parts of the complaint were outside its jurisdiction: the handling of the resident's request to purchase the remaining share of a shared-ownership property under the Right to Buy…
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