Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
City of London Corporation's maladministration rate (83%) is broadly in line with the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202336072 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports of a flooded balcony. We have also…
202335509 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was reasonable redress in the landlord’s handling of…
202431587
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also…
202322550
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman has also considered the…
202322236
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a leak affecting the utility room and the landing area. The landlord’s handling of the…
202119697
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response to the resident’s concerns regarding a…
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