Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
City of Wolverhampton Council's maladministration rate (82%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202519716 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of ASB by a neighbour, due to minor communication failures and the landlord not following through with an agreed action to check…
202519732 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request for a move (which was reasonably declined, with appropriate rehousing advice) or to the resident's concerns about staff…
202404424 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of pests and associated repairs, of uneven paving stones and the quality of repairs, and in its complaint handling, and service…
202406880 Local authority / ALMO / TMO
The landlord handled the resident's reports of antisocial behaviour (including criminal activity and dangerous dogs) and of noise nuisance with no maladministration, taking proportionate steps to investigate, gather…
202332042 Local authority / ALMO / TMO
The landlord was found to have a service failure in its handling of the repair to communal lighting, due to providing conflicting information about the repair status and failing to provide appropriate redress within its…
202423052 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to a report of uneven paving stones, as it failed to properly consider the resident's daughter's disability and did not signpost to an occupational…
202327282 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports that its contractors damaged her patio doors, as the landlord investigated promptly and reasonably concluded it could not…
202430978 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the kitchen wall, which were delayed 14 months and may have contributed to a vermin infestation, and in its complaint handling, which was…
202335590 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord regarding its response to the resident's reports of damage to dining room floor tiles. The landlord made reasonable efforts to remedy the damage by sourcing a…
202210090 Local authority / ALMO / TMO
Service failure in the landlord's handling of repairs due to unreasonable delays in replastering and floorboard repairs, and failure to complete Scott Schedule recommendations. Maladministration in complaint handling…
202208586 Local authority / ALMO / TMO
The Ombudsman found maladministration by City of Wolverhampton Council for its handling of a resident's reports of damp and mould in the bedroom, and for its handling of the associated complaint. The landlord delayed…
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