Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
City of York Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202503208 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of outstanding repairs, but maladministration in its handling of damp and mould reports, ASB reports, and the resident's complaint. It ordered the…
202412543 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to reports of noise and vibration nuisance, and no maladministration in its response to the request for sound insulation works (which was reasonably…
202447972
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Issues with the condition of the property when she moved in. Outstanding repairs to the property,…
202324420
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s windows. We have also considered the associated complaint.. Total compensation ordered: £500.
202344656
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about damp, mould, and water ingress. The landlord’s handling of the resident’s complaint.. Total…
202205355
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s : Insurance claim; Subject access request (SAR); Reports of damp, mould and associated…
202205506
The Ombudsman found no maladministration in the landlord’s handling of : The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until…
202204432
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about her neighbour and their dog’s behaviour; complaints handling..
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