Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
City of York Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202503208 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of outstanding repairs, but maladministration in its handling of damp and mould reports, ASB reports, and the resident's complaint. It ordered the…
202412543 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to reports of noise and vibration nuisance, and no maladministration in its response to the request for sound insulation works (which was reasonably…
202447972 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of outstanding repairs (including the kitchen and related damp and mould) and in its complaint handling. The complaint about the property's condition when…
202324420 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the resident's windows — it repeatedly missed its repair timescales, did not evidence reasons for the delays, failed to provide a workable…
202344656 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of water ingress, damp and mould, as it failed to adequately diagnose the cause of the leak, did not complete agreed actions,…
202205355 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of damp, mould and outstanding repairs, and in its complaint handling. The landlord failed to follow up on damp inspections, delayed repairs,…
202205506 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to noise nuisance reports, as it conducted extensive investigations (visits, warning letters, noise monitoring) but could not identify excessive noise.…
202204432 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports about her neighbour and their dog, as the landlord acted reasonably by speaking to the neighbour, issuing warnings, and…
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