Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
CityWest Homes's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
201806551 Local authority / ALMO / TMO
The Ombudsman found service failure by CityWest Homes in its response to reports of anti-social behaviour and in staff conduct, but reasonable redress for complaint handling failures. The landlord was ordered to pay…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.