Housing association

CityWest Homes

Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.

Decisions

Published determinations

Maladministration rate

100%

Decisions with an adverse finding

Severe maladministration

Most serious findings

Compensation ordered

£100

Total across decisions

Adverse findings

Decisions against

Outcome breakdown

Count of outcomes reached across complaint heads in 1 published decision.

Reasonable redress 1
Service failure 1

CityWest Homes's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.

Decisions (1)

All landlords

CityWest Homes

201806551 30 Sept 2021

£100

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. The landlord’s…

Reasonable redress Service failure complaint handling delay repairs delay window repair asb

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Key statistics

Outcome breakdown

Decisions (1)

CityWest Homes

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