Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Co Op Homes South Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202012691 Housing association
The Ombudsman found no maladministration regarding the landlord's position on removing items from communal areas, its position on use of a rooftop garden, and its handling of bullying reports. However, maladministration…
202002121 Housing association
The Ombudsman found service failure by Co-op Homes (South) Limited in its handling of a resident's reports of anti-social behaviour (noise nuisance) from a neighbour. The landlord was criticised for significant delays…
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