Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Co Operative Development Society Limited's maladministration rate (100%) is higher than the average for comparable landlords (66%) across published Ombudsman determinations.
202207573 Co-operative
The Ombudsman found service failure by the landlord regarding its response to communal lift repairs, due to poor communication, inadequate record-keeping and lack of support during prolonged outages. A complaint about…
202117248 Co-operative
The landlord was found to have maladministration for its delayed response to damp and mould (136 days to fix a leak) and for delays in addressing kitchen repairs. Its handling of window repairs (91-day delay) was…
202014369 Co-operative
The Ombudsman found service failure by the landlord in its handling of the removal of plants from a neighbouring garden, due to inadequate communication with residents and failure to learn from the incident. However,…
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