Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Coastline Housing Limited's maladministration rate (67%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202300842 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and her request to move to…
202202199
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping..…
202225100
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint..
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