Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Coastline Housing Limited's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202300842 Housing association
The Ombudsman found service failure in the landlord's response to the resident's reports of antisocial behaviour and her request to move, and service failure in its handling of her complaint. It ordered a written…
202202199 Housing association
The Ombudsman found service failure in the landlord's handling of ASB reports, complaint handling, and record keeping. The landlord took some positive steps but failed to follow its own policies on action plans, risk…
202225100 Housing association
The Ombudsman found no maladministration in the landlord's handling of the applicant's housing application or its response to banding concerns, and found the landlord's offer of £150 for complaint handling failings was…
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