Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
Cobalt Housing Limited's maladministration rate (72%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202345595 Housing association
The Ombudsman found maladministration in the landlord's handling of guttering, drainpipe and chimney breast repairs, which remained outstanding for over four years with missed appointments and poor communication. It…
202415788 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould, a roof leak, window and door replacement, and a concrete step repair, and service failure in its handling of lighting. The landlord…
202323944 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and repairs in the bathroom (delays, missed appointments, poor record-keeping, failure to keep the resident informed,…
202113543 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's service charge concerns (failure to explain standards and investigate electricity charge) and information request (out-of-date records…
202335451 Housing association
The Ombudsman found service failure in the landlord's administration of the resident's property pool plus (PPP) application and its handling of her request to upload supporting documents. The landlord was ordered to pay…
202319550 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of rat droppings in the loft (delays and failings in resolving the issue) and maladministration in its complaint handling…
202318032 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns about damp, citing delays in diagnosing the cause, poor communication, inadequate record-keeping and a disproportionate £75…
202318338 Housing association
The Ombudsman found the landlord's handling of the resident's reported personal injury fell outside its jurisdiction (paragraph 42.f of the Scheme). It found the landlord had made an offer of redress which…
202410694 Housing association
The Ombudsman ruled the complaint about the landlord's handling of ASB reports outside its jurisdiction, as the resident had the opportunity to raise it in ongoing county court proceedings. For the delay in approving…
202218996 Housing association
The Ombudsman found service failure by Cobalt Housing Limited regarding its response to the resident's reports about repair issues including damp and mould, and its complaints handling. The landlord missed opportunities…
202228902 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's damage reimbursement request because it failed to refer her to its insurer and treated compensation as goodwill rather than redress,…
202121650 Housing association
Maladministration for handling of racial ASB reports (failed to review reports contemporaneously, relied too heavily on police, made speculative assessments). No maladministration for handling of racist language in…
202100866 Housing association
The Ombudsman found service failure in the landlord's handling of damp and mould due to a six-month delay in completing preventative works, and maladministration in its complaint handling due to repeated delays and…
202102557 Housing association
The Ombudsman found reasonable redress by the landlord in its handling of the resident's Right to Buy application. The landlord followed proper procedure for the valuation and referral to the District Valuer, and…
202124347 Housing association
The Ombudsman found that the landlord offered reasonable redress for its handling of repairs to the resident's patio doors. The landlord delayed responding to the resident's updates, failed to keep her informed, and had…
202006936 Housing association
The Ombudsman found service failure in the landlord's handling of ASB reports due to poor communication and lack of updates to the resident about actions taken. The landlord's handling of the complaint was resolved…
202006302 Housing association
The Ombudsman found the complaint about air quality issues from 2013/2014 was outside its jurisdiction (time-barred and previously subject to legal proceedings). Regarding the drains complaint, the Ombudsman found no…
202009114 Housing association
The Ombudsman found service failure in the landlord's handling of repairs, which were outstanding for a significant period with inadequate record-keeping, and ordered an additional £50 compensation (bringing total to…
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