Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
Cobalt Housing Limited's maladministration rate (89%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202345595 Housing association
The Ombudsman found maladministration in the landlord's handling of guttering, drainpipe and chimney breast repairs, which remained outstanding for over four years with missed appointments and poor communication. It…
202415788 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould, a roof leak, window and door replacement, and a concrete step repair, and service failure in its handling of lighting. The landlord…
202323944
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman has also considered the landlord’s complaint…
202113543
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman has also looked…
202335451
The Ombudsman found service failure in the landlord’s handling of the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.. Total compensation…
202319550
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and…
202318032
The Ombudsman found service failure in the landlord’s handling of The complaint relates to the landlord’s response to the resident’s concerns about damp.. Total compensation ordered: £250.
202318338
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint..
202410694
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual…
202218996
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling..
202228902
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of…
202121650
The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of racial anti-social behaviour (‘ASB’)…
202100866
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint.. Total compensation ordered:…
202102557
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property..
202124347
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s patio doors.. Total compensation ordered: £250.
202006936
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident's Subject Access Request (SAR). Allegations made against the resident and the landlord’s decision to terminate…
202006302
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: issues with the drains at her property; issues with the air quality at the…
202009114
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The…
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