Cobalt Housing Limited
202323944
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman has also considered the landlord’s complaint…
Housing association
Cobalt Housing Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 16 published decisions.
- No maladministration 4
- Reasonable redress 2
- Service failure 10
- Maladministration 8
- Severe maladministration 1
- Mediation / settlement 1
Cobalt Housing Limited's maladministration rate (88%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (16)
All landlordsCobalt Housing Limited
202113543
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman has also looked…
Service failure Maladministration complaint handling delay service charge communication failure garden maintenance
Cobalt Housing Limited
202335451
The Ombudsman found service failure in the landlord’s handling of the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.. Total compensation…
Cobalt Housing Limited
202319550
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Cobalt Housing Limited
202318032
The Ombudsman found service failure in the landlord’s handling of The complaint relates to the landlord’s response to the resident’s concerns about damp.. Total compensation ordered: £250.
Cobalt Housing Limited
202318338
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint..
Cobalt Housing Limited
202410694
The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual…
Cobalt Housing Limited
202218996
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling..
Maladministration Service failure damp and mould leak water ingress repairs delay communication failure
Cobalt Housing Limited
202228902
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of…
Cobalt Housing Limited
202121650
The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of racial anti-social behaviour (‘ASB’)…
Maladministration Service failure Mediation / settlement No maladministration complaint handling delay window repair asb communication failure
Cobalt Housing Limited
202100866
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of damp, mould and associated works. The landlord’s handling of the complaint.. Total compensation ordered:…
Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Cobalt Housing Limited
202102557
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property..
Cobalt Housing Limited
202124347
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s patio doors.. Total compensation ordered: £250.
Cobalt Housing Limited
202006936
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident's Subject Access Request (SAR). Allegations made against the resident and the landlord’s decision to terminate…
Cobalt Housing Limited
202006302
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: issues with the drains at her property; issues with the air quality at the…
Cobalt Housing Limited
202009114
The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The…
Landlord Monitor feature
Monitor Cobalt Housing Limited and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.