Cognatum Estates Ltd
202317780
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about major works. Complaint handling.. Total compensation ordered: £250.
Landlord
Cognatum Estates Ltd
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 5 published decisions.
- No maladministration 1
- Service failure 4
- Maladministration 2
Cognatum Estates Ltd's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
Decisions (5)
All landlordsCognatum Estates Ltd
202302873
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges..
Cognatum Estates Ltd
201914352
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports about a member of staff. The related complaint.. Total compensation ordered:…
Cognatum Estates Ltd
202014828
The Ombudsman found maladministration, service failure in the landlord’s handling of :. Total compensation ordered: £300.
Cognatum Estates Ltd
202012911
The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that runs along the boundary…
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