Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Cognatum Estates Ltd's maladministration rate (83%) is higher than the average for comparable landlords (67%) across published Ombudsman determinations.
202218816 Voluntary
The Ombudsman found reasonable redress in the landlord's handling of the £9,000 goodwill credit to the reserve fund, which was applied late but rectified with a £100 compensation offer. The representative's compensation…
202317780 For-profit provider
The Ombudsman found service failure in the landlord's response to a leaseholder's concerns about major works (it failed to address his concerns about its conduct in correspondence over reimbursement of costs) and…
202302873 For-profit provider
The complaint concerned the level and administration of the resident's service charges. The Ombudsman determined it was not within its jurisdiction: the level of the service charge falls under paragraph 42.d of the…
201914352 For-profit provider
No maladministration was found in the landlord's response to the resident's reports about a member of staff, as it took reasonable steps to investigate and apologised. However, service failure was found in the…
202014828 For-profit provider
The Ombudsman found maladministration in the landlord's response to a leaseholder's concerns about staff conduct during the pandemic, including inappropriate tone in letters and a 6-month delay in investigating.…
202012911 For-profit provider
The Ombudsman found service failure by Cognatum Estates Ltd for cutting back vegetation on a communal trellis without considering the impact on the resident's adjoining garden, causing emotional distress, and for…
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