Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Cognatum Estates Ltd's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202218816 Voluntary
The Ombudsman found reasonable redress in the landlord's handling of the £9,000 goodwill credit to the reserve fund, which was applied late but rectified with a £100 compensation offer. The representative's compensation…
202317780
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about major works. Complaint handling.. Total compensation ordered: £250.
202302873
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges..
201914352
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports about a member of staff. The related complaint.. Total compensation ordered:…
202014828
The Ombudsman found maladministration, service failure in the landlord’s handling of :. Total compensation ordered: £300.
202012911
The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that runs along the boundary…
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