Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Colchester Borough Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202110444 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to the resident's reports of antisocial behaviour, including failure to investigate impartially, delayed action, inappropriate treatment of the…
202122725 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of concerns about the condition of the resident's new home, including failing to meet its void standard, poor communication, and inadequate redress.…
202127271 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its handling of the resident's reports of damage to their garage including exposed asbestos. The landlord responded promptly, arranged specialist inspections…
202214451 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Colchester Borough Council in its handling of the resident's complaints about a neighbour's cat entering her home and garden, and about a neighbour's overgrown garden. The…
202119755 Local authority / ALMO / TMO
The landlord was found to have service failure for taking approximately 182 days to repair defective guttering (against a 21-day target) causing a leak into the resident's leasehold flat, and for failing to keep the…
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