Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Colchester City Council's maladministration rate (73%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202508040 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of reports of a pigeon infestation under the block's solar panels, and no maladministration in its handling of the complaint. The landlord acted within…
202445527 Local authority / ALMO / TMO
The Ombudsman found the landlord provided reasonable redress for its handling of mould reports and compensation for mould damage (unreasonable delays and lack of regard for household vulnerabilities, acknowledged with…
202322371 Local authority / ALMO / TMO
The complaint concerned the landlord's decision to request the resident remove an unauthorised conservatory. The Ombudsman found no maladministration, as the landlord acted in line with its tenancy conditions and Tenant…
202333886 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about a neighbour's ASB allegations, as it arranged a meeting to explain and evidence the allegations in line with its ASB…
202325825 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. The landlord missed opportunities to inspect the property, failed to prioritise the cavity wall survey,…
202322142 Local authority / ALMO / TMO
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's reports about damp and mould and about a pest (mite) infestation. While the landlord delayed several repairs beyond its…
202317518 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports (works not commenced until 15 months after the first report) and in its handling of the property's condition…
202232634 Local authority / ALMO / TMO
The complaint concerns the landlord's handling of the resident's reports of multiple repairs, including damp, mould, heat loss, windows/doors, radiators, insulation and the DPC. The Ombudsman found maladministration:…
202343106 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (including related window repairs) and in the repair of the intercom, service failure in its handling of the…
202300696 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's request for repairs and in its complaint handling, and service failure in its responses to the complaint about damage to the flooring…
202226334 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and its record keeping, ordering an apology, a guttering inspection, and £530 compensation in addition to £100 already paid.
202310994 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the property's condition when the resident moved in following a mutual exchange, as the landlord complied with its obligations in facilitating the…
202321024 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to various repairs in the property and the resident's request for compensation for damaged belongings, citing delays in the front door and window renewal,…
202226995 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp, mould and associated repair reports, and in its complaint handling, ordering £950 compensation, a surveyor inspection, a review, and staff…
202201413 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to damp and mould reports, but found service failure in complaint handling and record keeping due to delays, poor communication about extensions, and…
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