Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Community Housing Initiative's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202210915 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's failure to carry out planned maintenance and redecoration works as required by the lease, and for poor communication with the resident about delays. The landlord…
Landlord Monitor feature
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