Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Concept Housing Association CIC's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202346982
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould..
202224363
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s handling of the…
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